shop.mohd.it/en/Reviews:
145 reviews in the last 12 months1,351 total reviews
Excellent
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Most relevant positive review
Apr 26, 2024
Verified review
Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
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Most relevant negative review
Apr 3, 2024
Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/
3 days ago
Verified review
I love this website, their prices are competitive but even more I like their contact center, they are always super helpful and kind.
It makes me feel confident in buying from them (from small decor to big furniture) as I know any issue will be resolved promptly :)
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Jul 6, 2024
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Great service, prompt response to queries. Gave good advice and nice to be able to deal with a company that can be reached and that responds.
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2 days ago
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Consegna puntuale e ottima assistenza
Consegna arrivata puntuale, un articolo avevo però un difetto e Marilena dell’assistenza clienti ha risolto velocemente
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Jul 1, 2024
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We had some issues with a lamp we ordered. Silvia was really friendly, and always willing to look for a solution.
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Jun 27, 2024
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Service clients impeccable, disponible, réactif. Une excellente prestation.
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Jun 27, 2024
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Efficient and clear guarantee processing
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8 days ago
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Jun 25, 2024
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Silvia you’re the best! Thank you!
I ordered a Louis Poulsen desk lamp and found out that the lamp shade was cracked. It was shipped from Italy. I submitted a claim to Mohd and it was handled professionally. Thank you Silvia for your excellent service on responding to my claim. She went above and beyond to contact the supplier and send me shade replacement. It took few months for production and re-shipment from Italy and I’m so happy that it came in perfect condition. Silvia was always responding promptly during the process and keeping me updated. I recommend this store for their authenticity and service. Will def order again from them.
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Jun 1, 2024
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Great Store Great Customer Service
Excellent customer service.
I bought SMEG kettle D&G edition back in December 2023 and had problem with the sticker. I thought being in Saudi Arabia will not help in fixing this problem and the local dealer refused to accept the kettle. But the MOHD store customer service (Angelo specifically) initiated return shipment and replaced the kettle through SMEG in Italy.
I appreciate the support and the time they put to fix the problem and I encourage everyone to deal with MOHD store.
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Jun 17, 2024
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Libreria
Ho acquistato una libreria su questo sito e, nonostante alcune problematiche emerse relative all'idoneità del prodotto, sono davvero soddisfatta di come è stato gestito l'intero ordine. In seguito alla ricezione del prodotto, ho effettuato una segnalazione a causa di alcuni difetti alle mensole che mi sono state prontamente sostituite. Una menzione particolare a Marilena dell'assistenza, che ha supportato la nostra pratica con gentilezza e tempismo.
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Jun 20, 2024
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I'm really so happy that I decide it to get this big item gift from Mohd It,first I want to thanks Andrea,what a professional company customer service rep, ALWAYS getting back with me and facilitated me everything,this was a big item with a healthy price on it,a FASS PENDEZZA foosball table,MOHD shipped to me from Messina Italy to Palm Beach Florida, everything was extremely well packed,again ANDREA 👍,will definitely buy from them again
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Jun 22, 2024
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Happy Ending through great customer service
In my case the purchase of a blu acrylic tray took on the characteristics of a love story: Unfortunately, my object of desire was already out of production, not available on the German website of MOHD and thus completely out of reach. Customer service still made sure there was a happy ending, found a tray in Sicily and sent it to me via FedEx. This shows true passion for the job. Thank you, Alberto!
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May 28, 2024
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Soddisfatto per l’esperienza avuta. Consigliato per arredare casa
Soddisfatto per l’esperienza avuta presso il negozio Mohd. Avevo bisogno di acquistare delle lampade per il mio salone ma non avevo una idea ben precisa. Ho avuto, quindi, un contatto con il loro ufficio customer care e sono stato seguito da Marilena che mi ha dato tutti i riferimenti e invitato a visitare il loro sito così da avere una prima idea sulla tipologia di prodotti e brand da loro tratta
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Jun 5, 2024
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ottima esperienza. L'acquisto è stato molto semplice, la consegna rapidissima e puntuale ed anche l'assistenza post vendita è stata perfetta. Infatti, anche a fronte di un mio ripensamento sul colore del prodotto, la Signora Marilena dell'assistenza clientela mi ha supportato nel reso e nel ri-acquisto del prodotto ma, per fortuna, questa volta, del colore corretto. Grazie mille
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Jun 4, 2024
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Ho acquistato diversi prodotti dal sito e sono sempre stata soddisfatta. L’unica volta in cui una componente di una lampada è arrivato danneggiato, dal servizio clienti, la signora Marilena che mi ha aiutata, è stata celere e davvero gentile nel risolvere il problema e mettersi in contatto con la casa produttrice per spedirmi il pezzo sostitutivo. Ottimo servizio!
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May 28, 2024
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Thank you Mohd Shop, for your assistance with the ordering process. The quick and convenient online purchase allowed me to receive the product seamlessly even while residing in Asia. It has added a lot of warmth to my home decor.
Special thanks to Tania for her assistance and resolution of issues throughout the ordering process.
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Jun 21, 2024
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Super!!!
Esperienza di acquisto ottima e assistenza post-vendita superlativa.
Avevo ordinato uno specchio che è arrivato danneggiato, la mia richiesta di assistenza è stata presa in carico subito da Marilena con cortesia, disponibilità e professionalità.
Nemmeno lontanamente paragonabile a molti altri shop dello stesso tipo!
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Jun 11, 2024
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Très satisfaite de nos commandes pour équiper nos bureaux et l'un de nos chantier.
Nous avons eu des soucis de communication à un moment donné du process mais Silviana du SAV a pris très efficacement le relais.
Nous recommandons MOHD sans réserve.
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Jun 10, 2024
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Alberto was nothing short of amazing! He offered the best service possible from the beginning until the end. I wish every salesperson was like him, he truly stands out in his professionalism friendliness and helpfulness. Thank you for all!
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Jun 16, 2024
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nice service
I had a problem with an item and the staff was super helpful and helped me a lot and immediately. I really appreciate the service, nice high end quality, famous brands and of course the most important, for a good price. I will buy again.
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