Certificate for shop.mohd.it/en/

No. XCA816B244518A68CE335AFCC4DBBA499
 

Approved on
07/07/2014
Valid until
06/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for shop.mohd.it/en/



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 123 Trusted Shops reviews collected in the last 12 months.
In total, shop.mohd.it/en/ has already collected 407 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/08/2018
Date of order
07/08/2018
16/08/2018
When i open the box i noticed that all the part was inside a plastic bag seperately excpet one. This part was beaten in such a 3 marks. The body and another one part was also beaten in 1 mark.
The problem is that the lighting it diyed black color and in these points the color is off and is showing off the metal inside.
I really need to replace that lighting i have also photos to prove the damage
3.00
Fair

Date of publication
16/08/2018
Date of order
11/08/2018
16/08/2018
Paid for an item in stock, which was supposed to ship immediately. A week later, and multiple emails later, inquiring on the status of the item - no response from the seller.
1.00
Very Poor

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
Very competitive pricing, excellent customer service, credit card payment, fast delivery with a reputable company, tracking number available. Highly recommended
5.00
Excellent

Date of publication
06/08/2018
Date of order
02/08/2018
06/08/2018
This shop have everything to make a customer happy. All kind of sophisticated disigned furniture's, worldwide delivery and customer service that do everything that the customer have the best experience, they advice in every way. I am really pleased with the shopping I made and I recommend it to everybody. Furniture's that ive bought are perfectly complementing my house interior.
5.00
Excellent

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
I've enjoyed my conversations with Michele, however, it evidently will be WEEKS before I get my order Ergo, this request for review is very premature
5.00
Excellent

Date of publication
02/08/2018
Date of order
09/05/2018
02/08/2018
Everything fine
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Et un "supporter" de plus pour........ MIRIAM

Avec toutes ses qualités elle devrait être déjà Ministre du Transport, de la Communication et du ......Tourisme.

Mais qu'est-ce-qu'ils attendent au Palais Chigi?
5.00
Excellent

Date of publication
30/07/2018
Date of order
16/07/2018
30/07/2018
Excellent selection of products. The description of the products in each tab can be improved. Italian Company, Sicilian even more, which, for me, is good. Excellent customer if well alerted. Recommended.
4.67
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Beautiful experience, I found quality, courtesy and professionalism. Compliments Valentina and her team are wonderful
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Very responsive and competent throughout the whole sales and delivery process. Thank you for a great experience. Very happy with the bongo tables of Meridiani
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
great service, beautiful product and fast delivery. Hard to fault.
5.00
Excellent

Date of publication
28/07/2018
Date of order
28/07/2018
28/07/2018
We are regular customers of MOHD and this time we needed new mattresses and a slat for an older Molteni bed that we had purchased 25years ago and did not want to throw it away. It was not a big order for MOHD. In spite of this, Roberta @MOHD helped us with searching and coordination. Now the bed is better than new. We would not have achieved this without her help. Mille Gracie.
5.00
Excellent

Date of publication
25/07/2018
Date of order
25/07/2018
25/07/2018
Instead of a promise of 4-6 weeks for fulfillment, it's taken over 11 weeks from order placement and full advanced payment, more than 10 personal email follow-ups on shipment status, a claim filed with PayPal, and more than 10 days for premium-price "express" courier service to deliver my furniture order. Delay by manufacturer, shipper, courier throughout. Disappointing online shopping experience.
2.67
Fair

shop.mohd.it/en/ replies: 27/07/2018
Dear Perry, you are right and we are really sorry for the delay that unfortunately happened for the reasons explained by mail too.We have tried to push the supplier to hurry up delivery time and we then shipped to you straight away after we got the goods in our stock.You have now already got the delivery and all has gone through, anyway we kindly ask again to accept our sincere apologies. Thanks a

Date of publication
20/07/2018
Date of order
20/07/2018
20/07/2018
My sales person Chiara was most helpful knowledgeable and very pleasant to work with. She deserves a medal
5.00
Excellent

Date of publication
20/07/2018
Date of order
20/07/2018
20/07/2018
Right from the first contact great responsiveness even on Sundays. We are very happy with the fantastic Bongo tables of Meridiane, which arrives fasted and safely at our home. Thanks for the great experience. As the portfolio of MOHD is great, we might well order again with you in the future.
5.00
Excellent

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
Best costumer service I saw in the last years. minutes after sending a message I got a Response from an extremely Kind staff member. Shipping from Italy to Austria took just 2 days. It came by Airmail. (July 2018)
5.00
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
thanks .. wonderful dealing with you
5.00
Excellent

Date of publication
10/07/2018
Date of order
10/07/2018
10/07/2018
Esperienza molto positiva, tutto assolutamente perfetto. Grazie a tutto il team per la professionalità e la gentilezza dimostrata. Grazie a presto
5.00
Excellent

Date of publication
09/07/2018
Date of order
04/07/2018
09/07/2018
Ho fatto un ordine i primi di giugno : dopo un mese nessuna notizia della spedizione e soprattutto nessuno sa dirmi quando saranno in grado di spedire
Pessimi...
1.00
Very Poor

shop.mohd.it/en/ replies: 11/07/2018
Buongiorno Nanni, Grazie e come detto telefonicamente abbiamo effettuato la spedizione ed inviato il tracking per il tracciamento. Dovrebbe riceverlo già domani e come promesso spero possa rimuovere questa recensione. Ancora Grazie Nanni, Le auguriamo una buona giornata

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
I am grateful for the service and attitude of the MOHD team of Mollura. They are very helpful and attentive to detail, they won me as a customer.Thanks a lot You made me happy with your service
5.00
Excellent

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
Excellent communication, detailed briefing, accurate and prompt service.
4.67
Excellent

Date of publication
26/06/2018
Date of order
26/06/2018
26/06/2018
Thanks to Silvia for excellent customer service when a clock I had purchased from mohd.it about a year ago needed to be repaired under warranty. A new one was on its way to me a day after they had received the return shipment.
5.00
Excellent

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
Excellent service and delivery
5.00
Excellent

Date of publication
23/06/2018
Date of order
23/06/2018
23/06/2018
Mohd offered us unbeatable value and great customer service - special mention for Silvia and Alessandra who both dealt with our order. Thank you Mohd Would definitely recommend.
5.00
Excellent

Date of publication
20/06/2018
Date of order
18/06/2018
20/06/2018
Waiting for the first promised dispatch beginning of July.
4.00
Good

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Buonasera, recentemente, ho acquistato su MOHD la libreria "Metrica" di Mogg in versione "Total Black" in esclusiva per il sito.Volevo ringraziare Angela, che ha seguito le fasi di acquisto,per la professionalità, gentilezza e solerzia nel rispondere ai miei quesiti.
Non esiterò,all'occasione,di fare nuovi acquisti con Loro.
Michela Gava
5.00
Excellent

Date of publication
08/06/2018
Date of order
08/06/2018
08/06/2018
Great service And good advise for me Thanks Miriam.

However I suggest to provide a service window that customer can check their order and shipping status on the webpage, not only through email.
5.00
Excellent

Date of publication
07/06/2018
Date of order
07/06/2018
07/06/2018
The customer service at Mohd IT is more than helpful, friendly and speedy. Purchases I made met my expectations. I will gladly continue to be a happy customer of Mohd in the future.
5.00
Excellent

Date of publication
06/06/2018
Date of order
04/06/2018
06/06/2018
I had an order of a chair. And unfortunately there happened a delay so i had to cancel it but they were very helpful sorting this out for me.
5.00
Excellent

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
I found MOHD team excellent.
They were professional and courteous at all times.
I highly recommend them.
5.00
Excellent

Date of publication
29/05/2018
Date of order
29/05/2018
29/05/2018
Ringrazio sentitamente il Team MOHD per la grande professionalita', cortesia e pazienza nell'aiutarmi a portare a termine il mio ordine. Infatti, data la mia inesperienza, senza il loro aiuto non avrei saputo come fare. GRAZIE
5.00
Excellent

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
soddisfatta della merce e della sollecita spedizione
grazie
5.00
Excellent

Date of publication
21/05/2018
Date of order
10/05/2018
21/05/2018
They provide great service and products. I will keep buying things from them.
5.00
Excellent

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
Excellent customer service, quick response and very helpful. Definitely will be back for shopping.
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Bought a luminaire from Mohd and got the product in good time and was kept well informed about the status of the delivery. I contacted their customer service a couple of times and person there was extremely helpful and kind. I am very pleased with their service and am sure that I will buy them from another time as well.
5.00
Excellent

shop.mohd.it/en/ replies: 15/05/2018
Thank you very much for your kindly review

Date of publication
13/05/2018
Date of order
13/05/2018
13/05/2018
Had a pretty complex sofa order with them, but Silvia and the team were excellent in keeping me updated on any progress. Would use them again for their high quality furniture.
5.00
Excellent

Date of publication
09/05/2018
Date of order
09/05/2018
09/05/2018
But some few difficulties to find the final agent contact in French Polynesia.
Miriam as customer contact has done a great job. I will be back for more purchases
4.67
Excellent

Date of publication
03/05/2018
Date of order
03/05/2018
03/05/2018
Excellent, customer oriented service. Very friendly people who do their best. Bought two high quality furnitures. Came across Europe to our home safe and sound. Delivery over 2000km distance a challenge but did always work. This is Europe as it should be: Buy anywhere in Europe without those importers. If you want Italian high quality products try it with MOHD and their friendly staff. Recommended
4.67
Excellent

shop.mohd.it/en/ replies: 04/05/2018
Dear Jens, Many thanks for your kindly review. Happy to have you as our customer

Date of publication
30/04/2018
Date of order
14/10/2017
30/04/2018
A very efficient team and many thanks to Sandy who helped me for a claim and to Silvia who takes time to answer to me.
An Excellent team
Very kind regards.
Ghislaine ROSSIGNOL
5.00
Excellent

Date of publication
30/04/2018
Date of order
24/03/2018
30/04/2018
many great thanks
5.00
Excellent

shop.mohd.it/en/ customer reviews

shop.mohd.it/en/

shop.mohd.it/en/ was certified by Trusted Shops on 07/07/2014.

Contact
S.S. 114 - km 6,400 Tremestieri
98128 Messina (ME)
Italy
g.mollura@mohd.it
shop.mohd.it/en/
Owner
Mollura & C. srl Srl
S.S. 114 - km 6,400 Tremestieri
98128 Messina (ME)
Italy
Authorized representative
Gianluca Tornabene Mollura
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with shop.mohd.it/en/ in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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