Certificate for shop.mohd.it/en/

No. XCA816B244518A68CE335AFCC4DBBA499
 

Approved on
07/07/2014
Valid until
06/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for shop.mohd.it/en/



Good

4.30/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 86 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 301 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I am very pleased with the bar stools I ordered and with the personal service Rosalina provided. Although the stools were on back order, Rosalina notified me of the expected delivery time and promptly replied to any questions I had. They arrived exactly as pictured and for a fair price considering I reside in the Caribbean. Many thanks to a reliable company and staff.
4.67
Excellent

I have recently ordered 6 chairs from Mohd and it was a great experience. The quality of the chairs is excellent and it took less time than if I had purchased them through a local store. Customer service was also very attentive and very helpful throughout the entire ordering and delivery process. This is the place to go for quality furniture. I highly recommend
5.00
Excellent

ho ordinato della merce il 28 settembre, non ho ancora ricevuto nulla, quindi voto pessimo, se una merce non può essere fornita, bisognerebbe riaccreditare l'importo. quindi il mio voto è PESSIMO
1.00
Very Poor

The best decor shop ever. This is the second order I have made with Mohd

A mio parere il miglior negozio on-line e fisico disponibile Il personale risponde sempre immediatamente. Migliori costi in cirolazione, come comprare direttamente dal produttore stesso. Offerte anche personalizzate in base al proprio ordine Ben presto farò il mio terzo grande ordine Sono sempre disponibili per tutto
5.00
Excellent

Very impressed I had been following their weekly newsletters which are very well made and always come with good offers. I finally purchased a beautiful Aton sofa by Giorgetti and it was a smooth and pleasant experience all around. We had spotted a few sofas we liked and Valentina helped us choosing the right one with the right finishes. With her help, it was super easy to make the purchase. Keep
4.67
Excellent

Ordino spesso da questo shop,le spedizioni sono puntuali e ben imballate, ottimo customer service sempre gentile e disponibile
Da non sottovalutare il 7 di sconto aggiuntivo.
Consigliatissimo
5.00
Excellent

Really trusted shop , I've been followed by the nice people working there from the beginning to the end, an amazing experience
5.00
Excellent

Hice tres compras y cada vez fue perfecto el proceso entero se ha seguido bien de la compra al envío. Sin duda haré otras compras los productos son super
5.00
Excellent

I purchased my furniture for my restored living room from Mohd and all went smoothly. The girls from the customer service helped me in the selection (thank you, Sofia and Valentina) and I'm really satisfied about everything. Will definitely repurchase on Mohd.
5.00
Excellent

I placed an order on 18th July 2017.
It is now beginning of October 2017 & my order still has not been delivered despite me chasing it on many occasions.
I wrote 3 weeks ago requesting my monies returned & they have not been returned.
This Company is not credible & should be avoided at all cost.
1.00
Very Poor

shop.mohd.it/en/ replies: 03/10/2017
Sorry, and as already explained the delay was due to the manufacturer summer rest, it was written on our website and we are sorry if you have no noted it when you placed the order. Also, on September 5th we kindly informed you about the lead time and Monday we had cancelled the order and correctly refunded all you paid. We hope all is clear. Many thanks again

Order placed on June 29th. After full payment, they did not provide status of the order or respond to emails for about 2 months. Left feedback on FB in late Aug about my experience and then they started to communicate about the order. Then last week Sept 19, they claim to have "proceed with the shipment" of the partial order and "ready to arrange" the shipping . Will update the process here.
1.00
Very Poor

shop.mohd.it/en/ replies: 25/09/2017
Dear, As said by phone too and on FB as well,We have always replied to all your mails with exact updates. We have already shipped the first part 19th Sep.and we will ship the 2Part in the next 10days.Of course, we are taking care of the cost for the 2shipment.We are always at your disposal so contact us for everything.we will prefer by mail but,we are ready to update you on any social you wish

Everything was great Thanks to Miriam, for quick answering and actual info about delivery status.
5.00
Excellent

I ordered a Thonet desk and chair on July 29th. I e-mailed you twice and massaged on FB after my order about delivering schedule, but haven’t received a reply yet. I am disappointed at your customer services.
Waiting overseas we are anxious about the schedule. It said 4-5 weeks on the ordering page so I was expecting a notice for the past couple of weeks but nothing heard. Please reply ASAP.
1.00
Very Poor

shop.mohd.it/en/ replies: 06/09/2017
Thanks and we have replied to your email, If you not received it, please,write to our customer service.Also,I can understand that you are overseas, but please feel confident and don't worry for anything. We have many clients as you and You can be totally sure about everything, About the delivery time,it is that indicated in the message and we will do our best to ship asap.Sure.Thanks again Tomo,KR

Servizio perfetto
5.00
Excellent

I have ordered (and paid immediately ) your Ligne Roset Berlin Loft Divano Letto green on July 13 and,as usual happens in the e-commerce I was sure to receive the product in 3/4 weeks, as promised.
I spoke with Angela (Mohd) and she told me that It will be impossible to receive it before the end of August. I am sorry, but I need to receive the product nex week. I don't want the money back.
2.00
Poor

shop.mohd.it/en/ replies: 29/08/2017
Dear Daniela, As we already discussed by phone and mail, unfortunately we won't be able to deliver on the indicated day. We have really done our best effort yet we can't promise you anything that we can't meet. I really hope you will appreciate.Many thanks again for your kindness and courtesy.

Simplement parfait
5.00
Excellent

Very good experience. Thanks you MOHD team
4.33
Good

During the international shipment we had some custom issue, that Modh customer service (namely Silvia, Sofia and Angela) promptly solved. Good Job
4.67
Excellent

Excellent service, excellent price.
5.00
Excellent

Not delivered since the order but Miriam has found a solution with her provider to deliver the goods quickly. Thanks to her
5.00
Excellent

sito rapido e effciente, i prezzi sono di gran lunga migliori di tutti gli altri siti di design, imballi perfetti
5.00
Excellent

very prompt and accurate service
5.00
Excellent

Good.
Good customer service
I would have liked to have a delivery tracking
I advice
4.00
Good

Great shop
5.00
Excellent

Perfect buy, excellent service & delivery
Much recommended
5.00
Excellent

Ferramenta errata in una delle tre confezioni. Attendo risposta customer service
4.00
Good

Sofia has been extremely courteous and efficient Whole experience was very smooth.
5.00
Excellent

Francesco and Gianluca are very professional reliable and great personalities
It was a pleasure to be in touch with them through the all process from ordering the goods till delivery .
5.00
Excellent

Very responsible and trustworthy seller. My order from Singapore was shipped wrongly at first, I was worried that being so far away , they will simply ignore me. But not only did they re-ship my correct items , they closely monitored my order and kept me updated constantly. A very big thank you to Alessandra and the team , well appreciated.
5.00
Excellent

Excellent service from Sofia in the Service department. She helped me choose the colors for an armchair and went out of her way to response to my many queries. I am also very pleased with the product I received. It is perfect.
4.67
Excellent

Mohd is Italian -based enterprise and I live in France. I never expected that buying bulk garden furniture on-line from Mohd would be so easy and pleasant experience. Customer service is superb ( thank you Vale) Very professional, knowledgable, courteous, patient , efficient and quick to respond to my numerous -numerous e-mails.
5.00
Excellent

Очень вежливый и дружественный персонал, трекинг заказа, доставлено вовремя.
5.00
Excellent

Faccio i miei più vivi complimenti per la collaboratrice che avete la fortuna di avere presso di voi: Angela ha, con le sue pronte risposte e informazioni, nonché con professionalità, competenza e gentilezza, fatto in modo che io ottenessi sempre le corrette informazioni necessarie. Il prodotto è eccellente e da subito in uso
4.67
Excellent

I'm not wrong when I say that they are the best that you can meet Totally satisfied, I'm really happy because my order was shipped in a perfect state and way. Happy customer from Washington DC
5.00
Excellent

A great shop experience, a superb furniture assortment, I strongly recommend it. Thanks for all your help during the order process, I am enjoying my beautiful furniture. A special thanks to Miriam for her prompt and kind replies.
5.00
Excellent

My word for this company.. it's super in everything: super fast, super kinldy and very very professional. that's what I can say about them, my experience was simply stars are all for you guys. See you soon again
5.00
Excellent

Thanks Miriam for helping me get the chest of drawers that I've been dreaming about for so long. Mohd has the best prices and her service was always pleasant and most importantly, patient, given how there were so many delays on my end, particularly on arranging the shipment. In the end, the chest came last week and it's just stunning. Thanks again. will definitely look to MOHD for the future
4.67
Excellent

Miriam is so very helpful, pleasant and patient. She has great design ideas and knows every manufacturer very well It's a joy to be working with her. Delivery to the US is a little slow but that can be for many reasons outside her control and is the same for everyone.
4.67
Excellent

A wonderful furniture shopping experience from start to end. We had a new home to furnish and we bought almost everything from MOHD Super fast response, sound counsel, good recommendations and seamless delivery to Singapore. We now enjoy the very best in Italian craftsmanship. Big thank you to Sophia, Francesco and the MOHD team Love you guys Will come to visit soon
5.00
Excellent

I was informed of a normal delay 3 to 4 weeks. I received a well sealed package 1 month after my order, which is a very positive point.The prices are very competitive and the quality is real. During the order process, I always received an answer by mail within the 24 hrs. I really appreciated the kind availability and warm-heartedness of Miriam.
I would not hesitate to order again.
5.00
Excellent

shop.mohd.it/en/ customer reviews

shop.mohd.it/en/

shop.mohd.it/en/ was certified by Trusted Shops on 07/07/2014.

Contact
S.S. 114 - km 6,400 Tremestieri
98128 Messina (ME)
Italy
g.mollura@mohd.it
shop.mohd.it/en/

Owner
Mollura & C. srl Srl
S.S. 114 - km 6,400 Tremestieri
98128 Messina (ME)
Italy
Authorized representative
Gianluca Tornabene Mollura
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with shop.mohd.it/en/ in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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