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Most relevant positive review
Apr 26, 2024
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Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/
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Oct 16, 2024
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reliability 100%
I had to send back a defective product to have it changed and the responsible at the customer service at Mohd was not only immediately efficient in taking care of everything in the quickest time, but also very caring, gentle and kind. These are values that get me coming back to e-commerce site, cause they speak clearly of the reliability of a company, well done.
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5 days ago
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I have ordered multiple items from Mohd in the US and always receive the best service. My leather Outline sofa was perfect and while my Panthella lamp arrived damaged it was replaced immediately.
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Oct 10, 2024
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Everything went fine! Special thanks to Marilena for her assistance!
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6 days ago
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Everything Perfect. Very friendly and Kind Customer Support!
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18 hours ago
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Everything is OK
Everything is OK. excellent service
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18 hours ago
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Exceptional customer support
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Oct 16, 2024
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Sep 18, 2024
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Lampada da terra ARCO di FLOS - Sostituzione lampadina LED
Il mese di novembre scorso ho comprato una lampada da terra ARCO di FLOS completa di lampadina LED sul sito francese di MOHD visto che abito in Francia.
Ho ricevuto la lampada completa di lampadina LED dopo qualche giorno.
Purtroppo, dopo solo 9 mesi di utilizzo (4-5 ore circa ogni sera), la lampadina LED ha smesso di funzionare.
Visto che la durata di vita prevista per questa lampadina è di circa 20'000 ore e nel mio caso la lampadina ha funzionato solo meno di 1'500 ore, ho contattato l'assistenza post vendita di MOHD per richiedere la sostituzione della lampadina in garanzia.
Grazie alla rapidità e all'efficienza di Marilena ho ricevuto la nuova lampadina LED direttamente a casa tramite corriere espresso e senza pagare neanche un Euro.
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Sep 9, 2024
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Wonderful service after a disaster at the beginning
Wonderful service
The story starts sad: I ordered a lamp which arrived in Switzerland completely damaged, it was the fault of the delivery company. Mohd immediately offered me a cash return or a replacement, I went for the replacement (I really want that lamp). Some weeks later, I received an invoice for the customs clearance from the delivery company. I contacted Mohd and they once again immediately, that means only after 2 or 3 minutes, that they will contact the company so Mohd can pay the invoice. So, even without the correct delivery of my lamp, I love the company and their service. So I am sure it won't be my last order.
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Sep 24, 2024
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It's a correct decision to shop on MOHD!!!
I do appreciate Silvia so much!!! She is very kind, patient, empathic, and helpful in assisting me in resolving problems. She helped me replace the tilted side table structure as soon as possible so I could use it before I moved into the new house. Thanks so much again! MOHD has a helpful, efficient customer service team, I will choose them again when next time I need to buy the furniture and lights!
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Sep 22, 2024
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I had a good experience with MOHD and especially their customer representative Angelo. I bought mugs from MOHD and unfortunately the goods damaged during delivery. After I contacted MOHD I got a quick reply from Angelo who then promptly arranged a replacement. I'm satisfied with MOHD's codes for serving customers and I appreciate Angelo for his works.
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Sep 10, 2024
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Easy, smooth and pleasant experience!
We have purchased on Mohd in several occasions and have always been pleasantly surprised by the fast shipping and, most importantly, the exceptional customer service (which answers questions thoroughly within 24 hours). We highly recommend it!
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Sep 10, 2024
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Excellent customer/interior architect experience with Mohd. Warm and perfect communication with my B2B contacts, always attentive, providing good advice, and always guiding me to resolve any issues encountered. Thank you, Mohd team!
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Oct 2, 2024
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Ottima assistenza
Ottimo servizio di assistenza pre e post vendita,in particolare di Tania,pronta a soddisfare qualsiasi esigenza del cliente
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Sep 5, 2024
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Articoli d’eccellenza
Ottima considerazione del cliente
Massima professionalità e gentilezza
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Sep 18, 2024
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Customer service responds very quickly and they patiently helped me resolve the issue.
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Sep 11, 2024
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Great customer service
Nice selection, and great customer service, responsive and helpful