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Top positive review
shop.mohd.it/en/ customer
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Jul 19, 2023
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I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
I orderd 4 coffee cups.
That’s how it was described:
KU Kaffeetasse - Set 4 Stück
SKU: 792958.
1 35,61 CHF
I expected to get 4 cups, but I received only one. I tried to get in contact with them, but no reaction!
What can I do? What can you do?
live in Singapore and visited a local shop which carries Poliform furniture. I fell in love with the Poliform Curve table in Verde Lepanto marble. I was a bit apprehensive of ordering from online vendors as I had a horrible experience with Miliashop years ago for another purchase of marble furniture which had arrived damaged and took a whole 9 months to resolve. But my experience with Mohd was outstanding. I had worked with Roberto to ensure that my order would arrive in perfect condition without any flaws and sure enough, when everything arrived, it was absolutely beautiful and flawless. Not a single issue with shipping and setup - and mind you, this is a large marble table for which is extremely delicate. With marble, you can also not be sure what sort of cut you will get, but Poliform products are exceptional and I could not be happier with the service from Mohd as well as the products from Poliform. I will most certainly order from Mohd again. Ask for Roberta - she is super wonderful to deal with.
Great selection, good prices and brilliant support!
We bought a coffee table on mohd.it, for a delivery in France.
The buying experience was excellently supported by Susanna, who so kindly and acurately responded to our request for a quote and all our questions.
Then, the table arrived damaged. We entered claim, not too sure what to expect. And here, it was Silvia who jumped in, simply brilliantly expediting everything. And just a few days later, a brand new table showed up at our door.
Well done!
shop.mohd.it/en/ customer
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Sep 13, 2023
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Assistenza al cliente ottima
Ho trovato gli addetti al servizio vendita e post vendita davvero disponibili a seguirmi e rapidi nelle risposte. Spedizione rapida ed imballaggio impeccabile.
Nonostante abbia avuto un inconveniente con un articolo il servizio post vendita si è subito adoperato offrendomi più possibilità per risolvere il problema nel migliore dei modi.
shop.mohd.it/en/ customer
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Sep 14, 2023
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Customer service has been fantastic at Mohd. I had an issue with a chair that had a structural defect and Silvia was amazing getting in touch with the supplier and finding a solution all within a day. I can highly recommend!
dealt with it in a very efficient manner and I already had the problem sorted the very next day.
shop.mohd.it/en/ customer
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8 days ago
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Issue was solved professionally by Angelo
I have had a delayed shipment issue.
Angelo at the customer service was helpful and competent. I was pleasantly surprised that my package arrived promptly after Angelo’s reply.
MOHD would keep me as a customer because of Angelo
shop.mohd.it/en/ customer
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Sep 8, 2023
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Une excellente expérience client!
Très bonne communication sur le suivi des commandes. Le service clients et après vente est très réactif et efficace. Je recommande et n’hésiterai pas à commander à nouveau
shop.mohd.it/en/ customer
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Sep 12, 2023
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After sales support was very quick an helpful
shop.mohd.it/en/ customer
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12 days ago
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post sale service it’s very professional
post sale service it s very professional
shop.mohd.it/en/ customer
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Sep 8, 2023
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Excellent customer support.
shop.mohd.it/en/ customer
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Sep 9, 2023
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Cortesia,precisione
shop.mohd.it/en/ customer
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2 days ago
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Tania's kindness
shop.mohd.it/en/ customer
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Aug 5, 2023
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MOHD is really a great company. They are not only have very beautiful furniture they also have wonderful staff who will help you all the way from buying to how to return it.I am living in Hong Kong and just bought my first apartment. I bought a beautiful sofa from MOHD but when it had arrived I found out that the elevator of the building that I am living is too small for the sofa. And I am living on the 41st floor. No way for two movers to move up the building. Moreover the stair cases of my building is too small for the sofa. I was really depressed. Luckily the moving company and MOHD both agreed to let me returned the sofa. On the way of all these troubles the staff that I have never met who called Najeeb helped me all the way and comfort me. I received the refund of the sofa today. I am deeply appreciate and I have confident to purchase expensive things from Italy.Thank you again Najeeb you are my angel!
Oi Chun
shop.mohd.it/en/ customer
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Aug 23, 2023
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100% raccomandato! Dalla qualita dei prodotti, al servizio!
Servizio davvero oltre le mie aspettative. Sono stata informata di ogni passaggio con una gentilezza fuori dal comune.
Marilena soprattutto è stata essenziale nell'aiutarci per una sostituzione dovuta ad un difetto del fornitore.
In generale, molto soddisfatta con il servizio e sicuramente compreremo altre cose nel negozio online!
shop.mohd.it/en/ customer
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Aug 20, 2023
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Excellent Customer Support
Although my shipment arrived broken, the team from MOHD was quick to reply to my emails to try and get a replacement sent within 2 weeks.
I would really like to thank Tania for her great help and customer support!
Thank you again.
Very professional.
Even if we are in Summer holiday, the staff provided feedback quickly and they sent the goods in time.
They have a lot of staff that you can buy.
shop.mohd.it/en/ customer
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Aug 31, 2023
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I received on time.
shop.mohd.it/en/ customer
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Jul 19, 2023
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Thank you to Simona at MOHD
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
shop.mohd.it/en/ customer
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Jul 9, 2023
Verified review
Great products and awesome customer service
I bought a desk at their shop - the order process went very smoothly and communication concerning delivery time and shipment was flawless. I had to request many postponements of the shipment due to a problem in my apartment and the customer service (namely, Marilena, whom I will always be grateful to) was extremely flexible, supportive and kind in accommodating my needs. Thanks a lot!!!
thank you so much for your always quick feedback and really good customer service. We like to buy from you very much and everything is always delivered to Germany very fast and well packed. Now we had a small irregularity and again the customer service responded immediately and offered us a solution.
Great Job! Many thanks to Angelo and Marilena👍
shop.mohd.it/en/ customer
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Jul 25, 2023
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ottima qualità dei prodotti acquistati e del servizio. Assistenza cliente veramente efficiente.
ho avuto un piccolo problema su una consegna e la struttura (Tania) mi ha supportato oltre ogni aspettativa facendomi sentire tutelato.
ho fatto diversi acuisti on line da Mohd e sicuramente ne rifarò.
grazie
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