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shop.mohd.it/en/
Reviews:

145 reviews in the last 12 months1,349 total reviews  

4.90
Excellent

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Most relevant positive review

Apr 26, 2024
 Verified review
Items on the site are quality, original, and often sold at affordable prices. The shipping service is reliable and fully traceable. I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.

Most relevant negative review

Apr 3, 2024
 Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/

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May 17, 2024
 Verified review
All perfect !!!
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May 23, 2024
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May 11, 2024
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Apr 6, 2024
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Più che soddisfatta, avendo avuto un piccolo incidente di percorso con un articolo,la signora Marilena con tanta gentilezza e professionalità e riuscita a risolvere il problema nel miglior modo possibile. Fatto vari acquisti con qsto spettacolare negozio.articoli solo di qualità e design superiore.consigliatisdimo sia il negozio che l'assistenza. Grazie mohd
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Apr 9, 2024
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MOHD customer service provided me good supports while I noticed that the item was damaged during international shippment. It’s highly appreciated that MOHD staffs helped manage the replaced process went through successfully.
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Apr 12, 2024
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Melogranoblu Maat Suspension

The MOHD Team provided excellent customer service and I will absolutely order from them again. Silvia was amazing and extremely helpful and knowledgeable. The lights are the perfect complement to our home.
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Apr 11, 2024
 Verified review
Spedizione puntuale e comunicazioni sempre eccellenti. Anche i problemi nel Post vendita, non imputabili allo shop, sono stati gestiti in maniera davvero efficiente
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Apr 15, 2024
 Verified review

Problem nicely solved

We had an issue with a lamp we ordered. Silvia did a great job, she really helped us to solve the problem, in a very friendly way.
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Apr 16, 2024
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Customer service +++ Very pleased with Customers service which replied in real time solving the issue
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Apr 21, 2024
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Great place to shop.

Great selection of beautiful items. Fantastic and friendly customer service. Thank you!!
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Apr 22, 2024
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Great assistance

Tania was kind and efficient. Perfect
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Apr 11, 2024
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Professionalism
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Apr 3, 2024
 Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Oct 1, 2023
 Verified review

Outstanding service from Mohd

live in Singapore and visited a local shop which carries Poliform furniture. I fell in love with the Poliform Curve table in Verde Lepanto marble. I was a bit apprehensive of ordering from online vendors as I had a horrible experience with Miliashop years ago for another purchase of marble furniture which had arrived damaged and took a whole 9 months to resolve. But my experience with Mohd was outstanding. I had worked with Roberto to ensure that my order would arrive in perfect condition without any flaws and sure enough, when everything arrived, it was absolutely beautiful and flawless. Not a single issue with shipping and setup - and mind you, this is a large marble table for which is extremely delicate. With marble, you can also not be sure what sort of cut you will get, but Poliform products are exceptional and I could not be happier with the service from Mohd as well as the products from Poliform. I will most certainly order from Mohd again. Ask for Roberta - she is super wonderful to deal with.
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Aug 5, 2023
 Verified review
MOHD is really a great company. They are not only have very beautiful furniture they also have wonderful staff who will help you all the way from buying to how to return it.I am living in Hong Kong and just bought my first apartment. I bought a beautiful sofa from MOHD but when it had arrived I found out that the elevator of the building that I am living is too small for the sofa. And I am living on the 41st floor. No way for two movers to move up the building. Moreover the stair cases of my building is too small for the sofa. I was really depressed. Luckily the moving company and MOHD both agreed to let me returned the sofa. On the way of all these troubles the staff that I have never met who called Najeeb helped me all the way and comfort me. I received the refund of the sofa today. I am deeply appreciate and I have confident to purchase expensive things from Italy.Thank you again Najeeb you are my angel! Oi Chun
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Oct 16, 2023
 Verified review

I highly recommend MOHD especially if you are not Italian trying to navigate the purchase of furniture for a home in Italy

I purchased a set of Fermob terrace chairs and table from MOHD in Messina for our Sicilian holiday home, one chair arrived damaged. Silvia at MOHD has been terrific in arranging for a replacement chair from Fermob, quite an effort, given that we are English, Fermob is large French company and delivery was in Sicily. Silvia handled everything entirely professionally in her dealings with Fermob and with me. She briefed Fermob on the issues so that Fermob could understand the exact nature of the damage and Fermob reacted as the reputable company they are by replacing the chair. A problem, professionally handled leading to success! Thank you once again MOHD. I cannot recommend MOHD highly enough , they are very professional, helpful and a delight to deal with.
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Nov 3, 2023
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Normalmente, quando acquisto on line, leggo prima le recensioni con 1 stella...

Normalmente quando acquisto on line, prendo preventivamente atto delle recensioni con 1 stella... Nonostante la percentuale non proprio bassissima delle lamentele, ho dato fiducia ai tempi di consegna dichiarati nel sito (5gg lavorativi) ed ho effettuato l'ordine di una Lampada Artemide la sera alle ore 23 del 30 ottobre (prefestivo). Con mia sorpresa ho ricevuto l'oggetto stamattina, 3 novembre alle ore 11. Un grazie particolare va alla sig.na Marilena, che con estrema disponibilità nel rispondere prontamente e con professionalità, si è prodigata, tenendomi costantemente informato, per la soluzione di un piccolo problema da me creato. Assolutamente da consigliare per serietà e tempi di consegna
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Dec 22, 2023
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Ho ordinato 2 articoli con consegna gratuita, uno dei 2 ha subito ritardi di consegna c/o i loro magazzini, avendo urgenza di riceverne uno disponibile entro Natale, si sono immediatamente attivati con consegna DHL Express per l’articolo disponibile senza chiedermi spese di consegna per dover effettuare 2 spedizioni . Successivamente ho avuto problemi con la consegna con DHL e l’assistenza clienti e’ prontamente intervenuta a risolvere il problema. Molto soddisfatta dell’assistenza, super consigliato! Bravi!
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JS
Joel S.
Alpes-Maritimes
Sep 27, 2023
 Verified review

Great selection, good prices and brilliant support!

We bought a coffee table on mohd.it, for a delivery in France. The buying experience was excellently supported by Susanna, who so kindly and acurately responded to our request for a quote and all our questions. Then, the table arrived damaged. We entered claim, not too sure what to expect. And here, it was Silvia who jumped in, simply brilliantly expediting everything. And just a few days later, a brand new table showed up at our door. Well done!
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Dec 5, 2023
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Servizio clienti impeccabile

Ho comprato più volte da Mohd e ho sempre avuto esperienze super positive. Ma quello che veramente è stato differenziante rispetto a e-commerce simili è il servizio clienti: oltre ad avermi risposto nel fine settimana e in modo super veloce, Marilena è riuscita a risolvermi in brevissimo tempo un problema riguardo un ordine di ben 11 mesi prima contattando l’azienda fornitrice e ottenendo il massimo. Una garanzia davvero!!
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