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shop.mohd.it/en/ customer
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Oct 3, 2022
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Item described as in stock and then once purchased, is required to be ordered, with no ETA. Called the hotline and was told to expect an email that never arrived.
#issue now resolved
I orderd 4 coffee cups.
That’s how it was described:
KU Kaffeetasse - Set 4 Stück
SKU: 792958.
1 35,61 CHF
I expected to get 4 cups, but I received only one. I tried to get in contact with them, but no reaction!
What can I do? What can you do?
I have had a delayed shipment issue.
Angelo at the customer service was helpful and competent. I was pleasantly surprised that my package arrived promptly after Angelo’s reply.
MOHD would keep me as a customer because of Angelo
Great selection, good prices and brilliant support!
We bought a coffee table on mohd.it, for a delivery in France.
The buying experience was excellently supported by Susanna, who so kindly and acurately responded to our request for a quote and all our questions.
Then, the table arrived damaged. We entered claim, not too sure what to expect. And here, it was Silvia who jumped in, simply brilliantly expediting everything. And just a few days later, a brand new table showed up at our door.
Well done!
shop.mohd.it/en/ customer
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7 days ago
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post sale service it’s very professional
post sale service it s very professional
shop.mohd.it/en/ customer
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Sep 14, 2023
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Customer service has been fantastic at Mohd. I had an issue with a chair that had a structural defect and Silvia was amazing getting in touch with the supplier and finding a solution all within a day. I can highly recommend!
dealt with it in a very efficient manner and I already had the problem sorted the very next day.
shop.mohd.it/en/ customer
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Sep 13, 2023
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Assistenza al cliente ottima
Ho trovato gli addetti al servizio vendita e post vendita davvero disponibili a seguirmi e rapidi nelle risposte. Spedizione rapida ed imballaggio impeccabile.
Nonostante abbia avuto un inconveniente con un articolo il servizio post vendita si è subito adoperato offrendomi più possibilità per risolvere il problema nel migliore dei modi.
shop.mohd.it/en/ customer
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Sep 12, 2023
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After sales support was very quick an helpful
shop.mohd.it/en/ customer
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Sep 9, 2023
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Cortesia,precisione
shop.mohd.it/en/ customer
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Sep 8, 2023
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Excellent customer support.
shop.mohd.it/en/ customer
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Sep 8, 2023
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Une excellente expérience client!
Très bonne communication sur le suivi des commandes. Le service clients et après vente est très réactif et efficace. Je recommande et n’hésiterai pas à commander à nouveau
Very professional.
Even if we are in Summer holiday, the staff provided feedback quickly and they sent the goods in time.
They have a lot of staff that you can buy.
shop.mohd.it/en/ customer
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Aug 23, 2023
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100% raccomandato! Dalla qualita dei prodotti, al servizio!
Servizio davvero oltre le mie aspettative. Sono stata informata di ogni passaggio con una gentilezza fuori dal comune.
Marilena soprattutto è stata essenziale nell'aiutarci per una sostituzione dovuta ad un difetto del fornitore.
In generale, molto soddisfatta con il servizio e sicuramente compreremo altre cose nel negozio online!
shop.mohd.it/en/ customer
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Aug 20, 2023
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Excellent Customer Support
Although my shipment arrived broken, the team from MOHD was quick to reply to my emails to try and get a replacement sent within 2 weeks.
I would really like to thank Tania for her great help and customer support!
Thank you again.
shop.mohd.it/en/ customer
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Aug 5, 2023
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MOHD is really a great company. They are not only have very beautiful furniture they also have wonderful staff who will help you all the way from buying to how to return it.I am living in Hong Kong and just bought my first apartment. I bought a beautiful sofa from MOHD but when it had arrived I found out that the elevator of the building that I am living is too small for the sofa. And I am living on the 41st floor. No way for two movers to move up the building. Moreover the stair cases of my building is too small for the sofa. I was really depressed. Luckily the moving company and MOHD both agreed to let me returned the sofa. On the way of all these troubles the staff that I have never met who called Najeeb helped me all the way and comfort me. I received the refund of the sofa today. I am deeply appreciate and I have confident to purchase expensive things from Italy.Thank you again Najeeb you are my angel!
Oi Chun
shop.mohd.it/en/ customer
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Aug 3, 2023
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L'esperienza d'acquisto è stata assolutamente positiva. L'assistenza clienti,in particolare Marilena, è stata davvero impeccabile: gentilissima e disponibile nel risolvere nel minor tempo possibile la mia problematica d'acquisto.
Consiglierei mohd altre mille volte!
shop.mohd.it/en/ customer
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Aug 2, 2023
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Great customer service
Angelo from customer service has been a great help! Even though I had initially had accidentally received the wrong item, he was very quick to offer a solution and find a suitable option for me to receive the correct order in a speedy manner. Very happy with the service!
thank you so much for your always quick feedback and really good customer service. We like to buy from you very much and everything is always delivered to Germany very fast and well packed. Now we had a small irregularity and again the customer service responded immediately and offered us a solution.
Great Job! Many thanks to Angelo and Marilena👍
shop.mohd.it/en/ customer
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Jul 25, 2023
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ottima qualità dei prodotti acquistati e del servizio. Assistenza cliente veramente efficiente.
ho avuto un piccolo problema su una consegna e la struttura (Tania) mi ha supportato oltre ogni aspettativa facendomi sentire tutelato.
ho fatto diversi acuisti on line da Mohd e sicuramente ne rifarò.
grazie
shop.mohd.it/en/ customer
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Jul 24, 2023
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very quick and kind response. THANK YOU
shop.mohd.it/en/ customer
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Jul 19, 2023
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Thank you to Simona at MOHD
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
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