I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
very efficient service, I had received the wrong goods, replaced as quickly as possible. I will use it more often. Thanks to Marilena
Report review
Verified review
Mar 1, 2023
Fantastic items, reasonable prices, and excellent customer service (-I specifically worked with Milad to purchase lightning fixtures). Items are as described, arrived quickly and well packed.
Report review
Verified review
Feb 20, 2023
Excellent experience and excellent Customer Support. Quick, kind and reliable!
Marilena has been extremely helpful, a true example of what Customer Service should be.
Report review
Verified review
Feb 16, 2023
silvia; thanks for support.
Report review
Verified review
Feb 16, 2023
Excellent reception in the store, professionalism and experience, commercial availability
Report review
Verified review
Feb 14, 2023
I had asked for a quotation of a designer chair and got an immediate reply. Not only was the pricing very compatible, but since the company had stock the delivery time of usually 7 weeks was cut into 10 days.
It was easy to communicate with Najeeb and he also arranged ti best and fasted delivery from Italy to Germany.
I will not hesitate to buy from this company again and can highly recommend them.
Report review
Verified review
Feb 12, 2023
Najeeb has been amazing getting our orders sorted as quick as possible and helping with additional requests. The tables that have arrived are stunning.
Looking forward to receiving our chairs from MOHD.
Report review
Verified review
Feb 8, 2023
Very good communication handled by staff, and price is very competitive. Smooth transaction.
Report review
Verified review
Feb 4, 2023
Report review
Verified review
Feb 2, 2023
Report review
Verified review
Feb 2, 2023
Report review
Verified review
Jan 31, 2023
I ordered a chair but unfortunately it was wrongly delivered. Mohd customer care took care of the issue and they supported me to get the right one shipped as fast as possible. I really appreciate this service and enjoyed my chair!
People always ready to give advises about needs and reliable in waiting time for orders.
Even more important, after a stuff arrived damaged, they replaced it without any objection or discussion.
Completely satisfied
Carlo Palombo, Lucca (IT)
Report review
Verified review
Jan 23, 2023
Ottimo servizio post vendita hanno risolto tutti i problemi
Report review
Verified review
Jan 20, 2023
Acquisto avvenuto in sicurezza dopo aver preso contatto con il supporto che mi ci ha seguiti in tutto il processo.
Fatturazione nel 2022 come richiesto.
Per motivi di causa maggiore abbiamo dovuto rendere il prodotto perchè abbiamo avuto un'importante infiltrazione in magazzino ed essendo un prodotto ingombrante e costoso non era sicuro gestirlo in questo momento.
Reso gestito in maniera efficace, un piccolo costo di gestione gestito al 50% con l'azienda, rimborso e nota di accredito ricevuti a distanza di pochi giorni.
Supporto clienti fantastico, in particolare ringrazio Aleandra per la pazienza e per l'offerta di utilizzare un voucher per recuperare quanto spedo per il reso in un futuro acquisto.
Che dire: il TOP.
Di sicuro tornerò a fare affari con loro, sono davvero gentili e pazienti.
Siamo commerciali anche noi e ci comportiamo allo stesso modo, bravi!
Report review
Verified review
Jan 19, 2023
Great Customer Support!
Awesome experience!
Best from Germany
Report review
Verified review
Jan 19, 2023
Velocissimi, affidabili, servizio clienti eccellente!
Report review
Verified review
Jan 18, 2023
Excellent vendor. Several big shipments already. Ordering through email proved very efficient. Mr.Najeeb was intuitive and helpful with every detail.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.