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shop.mohd.it/en/Reviews

: 1,095Excellent

4.52

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Jul 7, 2014
updated on: Nov 26, 2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Jul 7, 2014
updated on: Nov 26, 2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for shop.mohd.it/en/

183 verified reviews in the last 12 months

1,095 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review


Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/

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(147)
(16)
 Verified review
Jun 29, 2022
Honesty
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 Verified review
Jun 27, 2022
The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered
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 Verified review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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 Verified review
Jun 21, 2022 
Item arrived damaged,was not packed sufficient. Seller was really helpful with replacement.
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 Verified review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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 Verified review
Jun 16, 2022
Excellent service, thank you
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 Verified review
Jun 14, 2022 
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 Verified review
Jun 8, 2022
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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 Verified review
Jun 8, 2022
Professional customer support, received the item in perfect condition
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 Verified review
Jun 6, 2022
Great and efficient service, product quality is amazing
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 Verified review
Jun 4, 2022
Ottimo servizio spedizione e customer care
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 Verified review
May 28, 2022
I purchased a < Fritz Hansen - Ikebana Vase Long > Upon arrival the metal studs were broken. I wrote to the seller and sending pictures. Their response was prompt and the service was professional. I was initially doubting the potential response and how they would replace or refund the funds. They immediately sent the same item without hassle Great service and communication. I would purchase from them again!!!!!
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May 25, 2022
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May 25, 2022
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May 18, 2022
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May 17, 2022
I highly recommend working with Silviana from Mohd. Even though my items were a little late, she was incredibly helpful and persistent with me throughout. Thank you Silviana for your excellent customer service!
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 Verified review
May 16, 2022
I put my order in January and didn't ship until today- the protection also does not work as they have told me my protection ended before I get the goods. I'm trying just to get my money back and couldn't so far.
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 Verified review
May 13, 2022
Ottima assistenza clienti che mi ha permesso di sistemare ritardi del corriere. Servizio attento alle richieste del cliente, veloce e cortese. Ottima esperienza d’acquisto online
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 Verified review
May 11, 2022
efficienza e precisione hanno contraddistinto il negozio e i suoi collaboratori, i quali, anche a distanza, ci hanno assistito come meglio non potevamo chiedere. Consigliato a tutti senza il minimo dubbio.
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 Verified review
May 10, 2022
Amazing client service Helpful and prompt assistance. Excellent quality of the products. All in all a great shopping experience.
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