TrustmarkValid
TrustmarkValid
certified since: Jul 7, 2014
updated on: Apr 1, 2023
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for shop.mohd.it/en/
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/
Verified review
Jul 1, 2022
Very good customer service. My purchase arrived damaged and it was immediately replaced.
Thank you very much.
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Verified review
Jul 1, 2022
MOHD.IT are not only the coolest kids in the block, they have the customer service down pat. Have been using this company for years. Never disappointed.
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Verified review
Jun 30, 2022
The client service was particularly efficient. I had the chance to deal with Tania and she was very helpful and kind.
Maybe something to be done is to work on the delivery timing….sometimes it takes longer than expected.
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Verified review
Jun 29, 2022
Honesty
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Verified review
Jun 27, 2022
The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered
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Verified review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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Verified review
Item arrived damaged,was not packed sufficient.
Seller was really helpful with replacement.
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Verified review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Verified review
Jun 16, 2022
Excellent service, thank you
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Verified review
Jun 8, 2022
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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Verified review
Jun 8, 2022
Professional customer support, received the item in perfect condition
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Jun 6, 2022
Great and efficient service, product quality is amazing
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Jun 4, 2022
Ottimo servizio spedizione e customer care
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May 28, 2022
I purchased a < Fritz Hansen - Ikebana Vase Long > Upon arrival the metal studs were broken. I wrote to the seller and sending pictures. Their response was prompt and the service was professional. I was initially doubting the potential response and how they would replace or refund the funds. They immediately sent the same item without hassle Great service and communication. I would purchase from them again!!!!!
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Verified review
May 25, 2022
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May 25, 2022
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May 18, 2022
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May 17, 2022
I highly recommend working with Silviana from Mohd. Even though my items were a little late, she was incredibly helpful and persistent with me throughout. Thank you Silviana for your excellent customer service!
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Verified review
May 16, 2022
I put my order in January and didn't ship until today- the protection also does not work as they have told me my protection ended before I get the goods. I'm trying just to get my money back and couldn't so far.
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