TrustmarkValid
TrustmarkValid
certified since: Jul 7, 2014
updated on: Jun 10, 2023
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for shop.mohd.it/en/
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
Read more
the most relevant critical review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
Read more
Reviews for shop.mohd.it/en/
Verified review
Jul 12, 2022
Report review
Verified review
Jul 8, 2022
This was our second purchase from Mohd. They have an outstanding selection of really unique design pieces at very competitive prices. However, most importantly, they have a great customer service - they are extremely knowledgeable and are available to provide a consultation, are very patient to respond to all questions, as well as to immediately follow up if something goes wrong during shipment. Sylvia is truly exceptional, a true pleasure to work with.
Report review
Verified review
Jul 5, 2022
Fantastic customer service.
Report review
Verified review
Jul 1, 2022
Amazing!! Awesome and professional people. Fast replies and kindness have been very appreciate
Report review
Verified review
Jul 1, 2022
Very good customer service. My purchase arrived damaged and it was immediately replaced.
Thank you very much.
Report review
Verified review
Jul 1, 2022
MOHD.IT are not only the coolest kids in the block, they have the customer service down pat. Have been using this company for years. Never disappointed.
Report review
Verified review
Jun 30, 2022
The client service was particularly efficient. I had the chance to deal with Tania and she was very helpful and kind.
Maybe something to be done is to work on the delivery timing….sometimes it takes longer than expected.
Report review
Verified review
Jun 29, 2022
Honesty
Report review
Verified review
Jun 27, 2022
The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered
Report review
Verified review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
Report review
Verified review
Item arrived damaged,was not packed sufficient.
Seller was really helpful with replacement.
Report review
Verified review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
Report review
Verified review
Jun 16, 2022
Excellent service, thank you
Report review
Verified review
Report review