shop.mohd.it/en/Reviews:
153 reviews in the last 12 months1,378 total reviews
Excellent
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Most relevant positive review
Apr 26, 2024
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Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
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Most relevant negative review
Apr 3, 2024
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Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/
Aug 6, 2024
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Great company
I have bought quite a few items and furniture at MOHD in recent years. Very happy with them. Good prices, fast delivery with good packaging.
My latest order had an item which was damaged. Response the same day by their customer service (Marilena). A quick and very decent solution.
Highly recommend company.
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Aug 5, 2024
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Estrema cortesia e disponibilità verso il cliente
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Aug 1, 2024
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Tania was great.
However…
The item arrived damaged. You replaced it, asking me to return the faulty item - faulty because it was not packaged properly. Such a shame. The lack of attention to detail meant I was without a table for 6 months - I gave my previous one away when I ordered. A UK company would have apologised - which Tania did - many times - but they would also have issued a partial refund to compensate for the inconvenience caused. Just a thought. G
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Aug 1, 2024
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Assistenza clienti super
L’assistenza clienti molto preparata, disponibile ed efficiente. Marilena mi ha seguito e supportato con grande attenzione.
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Jul 30, 2024
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Ottimo servizio nel post-vendita da parte di Marilena. Davvero superlativo.
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Jul 25, 2024
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Consegna puntuale e ottima assistenza
Consegna arrivata puntuale, un articolo avevo però un difetto e Marilena dell’assistenza clienti ha risolto velocemente
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Jul 24, 2024
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I love this website, their prices are competitive but even more I like their contact center, they are always super helpful and kind.
It makes me feel confident in buying from them (from small decor to big furniture) as I know any issue will be resolved promptly :)
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Jul 19, 2024
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Jul 6, 2024
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Great service, prompt response to queries. Gave good advice and nice to be able to deal with a company that can be reached and that responds.
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Jul 1, 2024
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We had some issues with a lamp we ordered. Silvia was really friendly, and always willing to look for a solution.
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Jun 27, 2024
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Service clients impeccable, disponible, réactif. Une excellente prestation.
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Jun 27, 2024
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Efficient and clear guarantee processing
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Jun 26, 2024
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The product exceeded expectations, amazing craftsmanship!
I must also highlight that their customer service provided one of the best experiences I’ve ever had!
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Jun 25, 2024
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Silvia you’re the best! Thank you!
I ordered a Louis Poulsen desk lamp and found out that the lamp shade was cracked. It was shipped from Italy. I submitted a claim to Mohd and it was handled professionally. Thank you Silvia for your excellent service on responding to my claim. She went above and beyond to contact the supplier and send me shade replacement. It took few months for production and re-shipment from Italy and I’m so happy that it came in perfect condition. Silvia was always responding promptly during the process and keeping me updated. I recommend this store for their authenticity and service. Will def order again from them.
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Jun 25, 2024
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Tout était Parfait Tania a très vite répondu et a résolu mon problème .
Je recommande ce site
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Jun 22, 2024
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Happy Ending through great customer service
In my case the purchase of a blu acrylic tray took on the characteristics of a love story: Unfortunately, my object of desire was already out of production, not available on the German website of MOHD and thus completely out of reach. Customer service still made sure there was a happy ending, found a tray in Sicily and sent it to me via FedEx. This shows true passion for the job. Thank you, Alberto!
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Jun 22, 2024
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Molto professionali
Sempre pronti a risolvere i problemi
Very professional
Always ready to solve problems, highly recommended and truly beyond all expectations
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Jun 21, 2024
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Super!!!
Esperienza di acquisto ottima e assistenza post-vendita superlativa.
Avevo ordinato uno specchio che è arrivato danneggiato, la mia richiesta di assistenza è stata presa in carico subito da Marilena con cortesia, disponibilità e professionalità.
Nemmeno lontanamente paragonabile a molti altri shop dello stesso tipo!
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Jun 20, 2024
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I'm really so happy that I decide it to get this big item gift from Mohd It,first I want to thanks Andrea,what a professional company customer service rep, ALWAYS getting back with me and facilitated me everything,this was a big item with a healthy price on it,a FASS PENDEZZA foosball table,MOHD shipped to me from Messina Italy to Palm Beach Florida, everything was extremely well packed,again ANDREA 👍,will definitely buy from them again
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Jun 17, 2024
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Libreria
Ho acquistato una libreria su questo sito e, nonostante alcune problematiche emerse relative all'idoneità del prodotto, sono davvero soddisfatta di come è stato gestito l'intero ordine. In seguito alla ricezione del prodotto, ho effettuato una segnalazione a causa di alcuni difetti alle mensole che mi sono state prontamente sostituite. Una menzione particolare a Marilena dell'assistenza, che ha supportato la nostra pratica con gentilezza e tempismo.
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