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balaganstudio.com
Reviews:

125 reviews in the last 12 months254 total reviews  

4.76
Excellent

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Top positive review

Mar 20, 2024
 Verified review
It’s been a while since I haven’t revived a pair of such well made shoes. They are both beautiful and comfortable at the same time. They feel really made with care and love, the leather is soft, the shape is perfect and the inside super cosy and comfortable. I usually do not do any reviews but in this instance I was so impressed I had to! Thank you Balagan. You have a new costumer for life now.

Top negative review

Mar 14, 2024
 Verified review
The delivery went great. But unfortunately, the right side of the shoe had some damage. I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better. I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Reviews for balaganstudio.com

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Mar 14, 2024
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Mar 14, 2024
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The delivery went great. But unfortunately, the right side of the shoe had some damage. I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better. I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Answer by balaganstudio.com
Apr 5, 2024
Hi Keisha, We are very sorry for shipping the pair with a defect. If you had only contacted the store after receiving the order, we would have offered a refund or an exchange for a new pair.
Mar 13, 2024
 Verified review

Wrong sizing and bad costumer services.

I order a pair of shoes size 37, but it fits more like a size 37.5, it is too big for me. I wanted to exchanged it, and it seems complicated and I'll have to pay extra fees for the shipping, which is unfortunate.
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Answer by balaganstudio.com
Apr 5, 2024
Hi! We are sorry that you were unable to choose the right size. the website includes tables with insert dimensions for each model. Exchanges are not complicated - just send the returned pair with the exchange form and we will send a new pair within the EU at our expense.
Mar 12, 2024
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Mar 11, 2024
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Greta heels are a wider fit

Delivery was fast and secure. I ordered Greta heels in burgundy - the shoes are nice looking, and very well made. They are true to size but a wider fit which was not indicated in description nor could I assume it from the photos.
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Mar 11, 2024
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Mar 8, 2024
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SV
Sophie V.
Reims France
Mar 8, 2024
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Ballerines parfaites, Les conseils pour choisir la pointure sont parfaits ! Livraison en Europe rapide
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Mar 8, 2024
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Mar 7, 2024
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Super speedy delivery and great quality products. Perfect customer service beforehand
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Mar 6, 2024
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Mar 5, 2024
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exceptional leather, dream boots!
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Mar 4, 2024
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Mar 3, 2024
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Fast shipping and the shoes are my favorites. I have 5 pairs of balagans! My only complaint is that they don’t have enough color options 😂. I want more!
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Mar 1, 2024
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Mar 1, 2024
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Mar 1, 2024
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Stunning quality ald great look. Shoes are very comfortable, and good looking. Everything from Bałagan is basicly a great piece of design. I would highly recommend all of their piece to those who care about quality, comfort and timeless looks.
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Answer by balaganstudio.com
Mar 1, 2024
Thank you Jagoda so much!! <3
Feb 28, 2024
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Feb 28, 2024
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Feb 26, 2024
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