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Review summary
Customers consistently praise the high quality of the products, particularly highlighting the leather and craftsmanship. The comfort of the shoes, including their softness and fit, is frequently mentioned as a positive aspect. Many customers also appreciate the unique, stylish, and timeless designs, as well as the wide variety available. Shipping is noted for being fast and reliable, with quick delivery times even for international orders. Customer service stands out for its responsiveness and proactive approach, efficiently resolving issues. Some customers report issues with durability or find that materials do not always meet expectations. Sizing and fit are common concerns, with certain customers finding the sizing charts confusing or inconsistent, and some experiencing problems with specific designs. The return process is an area where improvement is needed, as several customers mention high costs, inconvenience, or a lack of clarity, despite returns being possible. There are also occasional challenges with customer service related to returns.
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How Trusted Shops prevents fake reviewsReviewsbalaganstudio.com
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(240)
Verified
Amazing
I sent a mail to the customer service and Agata answered me in minutes and helped me get the information that I needed.
The shipment was really fast and the boots are AMAZING. Also I bought from the outlet and if those are the faulty ones I cannot imagine how perfect must be those on full price. Simply amazing!
Sorry for my English but it’s not my first language.
Verified
Customer service was fantastic. I sent an email asking if they shipped to the US and I got a response the filling morning. Then they responded immediately when I messaged about having an issue with my credit card. The shoes arrived quickly and the quality is terrific. What a wonderful company. A+ thank you so much. The shoes are beautiful.
Reply from balaganstudio.com
<3
Verified
The leather is like butter on the feet! Soo soft. I particularly like the ballet toe / the gathered toe because it igives my toes the space they need. And I like that they are a little big because then I have space for my insoles - and actually be able to use them. I also like the different styles because I need to have the straps to keep them on my feet. I bought a pair of Batsheva last year in Rosa. I love the colour, but I only use them for my summer indoor shoes, because I can't keep them on my feet well enough to use them IRL. I hope that will be better with Doris...and that they make it possible for my difficult feet to finally wear ballet flats
It was a nice surprise that the shipping was free. My only wish is Doris in gold and Rosa! I would like to try the low Dora to see. if they also do the trick, but am a bit afraid beyI don't know what the return shipping cost will be.
And of course I love the name - my favourite word, so describing.
Verified
I ordered and received the very beautiful Rosalia Brown handbag—lovely craftsmanship—but it didn't quite suit my needs. I ordered a Marianne M instead.
(Note: please reinforce packages being shipped long distances within Europe/France).
Excellent customer service responsiveness!!! Well done!!!
Reply from balaganstudio.com
Thank you so much for your kind words! We’re delighted that you appreciated the craftsmanship and our customer service. We hope you’ll love your Marianne just as much!
Verified
Fabulous shoes
Its been a while since I saw product so beautifully made.The shoes are absolutely stunning and quality is outstanding. We need more products like this: made with love and precision. Unfortunately, with a broken heart I have to return them due to the sudden problem with my foot. But I will definitely order bag or flat shoes.
Verified
Piękne buty, bardzo starannie wykonane i co najważniejsze są wygodne.
Cena wysoka, ale cóż,butów nie kupuje się codziennie.
Szybka dostawa, mimo że mieszkam zagranicą.
Jestem bardzo zadowolona, dziękuję.
Reply from balaganstudio.com
Bardzo dziękujemy za tak miłe słowa! Cieszymy się, że buty spełniły Pani oczekiwania. <3
Verified
Buty są bardzo ładnie wykonane, bardzo miękka skóra. Jedyny minus to rozmiarówka na stronie i dl wkładki trochę są mylące, zamawiałam buty na Islandię, więc ryzykowałam, ale po konsultacji ze sztuczną inteligencją i spr na Zalando poleceń rozmiaru, udało zamówić się odpowiedni rozmiar. Jestem bardzo zadowolona i myślę, że to nie jest pierwsza i ostatnia para 🩵
Verified
Newest, Coolest and Future Looks for Reasonable Prices
Excellent quality of the leather and the cut. Quick and reliable delivery. Perfect packaging. I would really recommend Balagan. Balagan has -for my opinion- the newest, coolest and future looks for reasonable prices!
Verified
Love, love the shoes I bought 🫶
4 stars for the quality, quick handling of the order, and the packaging.
The only reason for the missing star is the shipping cost. I’ve never paid such a high shipping fee (€15), even when ordering across Europe. The same goes for returns.
If I hadn’t wanted the shoes so badly, I probably wouldn’t have ordered.
Verified
Amazing!
The quality is excellent. Nowadays, it’s very difficult to find handmade clothing made from high-quality materials. I especially appreciate the use of natural textiles such as leather. The prices are very fair for the quality and even more affordable than those of competitors. I also really like the transparency the company provides and the design of the website. For these reasons, I highly recommend this brand!
Verified
Bardzo dobrej jakości obuwie, sprawna wysyłka, wszystko poszło okej i jestem bardzo zadowolona z zakupu. :)
Reply from balaganstudio.com
Dziękujemy!
Verified
LOVE 10/10
Such great quality and the item came in less than a week even though I live in the US! 10/10, definitely will be ordering from Balagan again
Verified
Una bella sorpresa di qualità e stile.
Confesso che non conoscendo il brand e riuscendo a fatica a rimanere sul sito in inglese, non ero certa di ricevere quello che avevo visto ed acquistato. Mi sono fidata delle recensioni e ho fatto bene, gli stivaletti sono di ottima qualità, lo stile lace up senza vip finalmente...fantastico! Sono più che soddisfatta penso che farò altri acquisti in futuro. Da ottimizzare il sito internazionale.
Verified
My compliments and thank you!
I own 3 pairs (ok, 4!) of shoes from Balagan, the combo of style, quality and comfort is just outstanding!
Verified
Beautiful bags, excellent service
Very fast delivery.
Beautiful smooth leather.
Good hardware.
Verified
LOVE IT.. BUT
I absolutely recommend this shop. High quality of the materials and stylish and comfortable products and Italian Leather. Customer service is responsive and efficient. Ordering and delivery process was incredibly very fast. Sizes and coulors correspond perfectly to the descriptions and informations contained in the details. I really love the boots I bought. The only thing I don’t like is the size of the shafts that are really larger than expected and larger than what shown in the pictures on the website. They are really too much huge and don’t fit well normal calfs, and obviosusly nor fit them properly slim or skinny calfs. I hope a good shoemaker will help me to tighten them.
Verified
Great quality, designs and colours. Quick response. I hope in the future the return process can be fully done through the website in English for other EU countries, but even now it was still pretty easy and quick.
Verified
Jedne z najwygodniejszych butów, jakie miałam.
Verified
I absolutely recommend this shop BUT
I absolutely recommend this shop. High quality of the materials and stylish and comfortable products and Italian Leather. Customer service is responsive and efficient. Ordering and delivery process was incredibly very fast. Sizes and coulors correspond perfectly to the descriptions and informations contained in the details. I really love the boots I bought. The only thing I don’t like is the size of the shafts that are really larger than expected and larger than what showed in the pictures on the site. They are really too much huge and don’t fit well normal calfs, nor fit them properly slim or skinny calfs. I hope a good shoemaker will help me to tighten them.
Verified
Good quality of shoes, fast delivery, I recommend