balaganstudio.com
Reviews:

145 reviews in the last 12 months274 total reviews  

4.74
Excellent

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Top positive review

Mar 20, 2024
 Verified review
It’s been a while since I haven’t revived a pair of such well made shoes. They are both beautiful and comfortable at the same time. They feel really made with care and love, the leather is soft, the shape is perfect and the inside super cosy and comfortable. I usually do not do any reviews but in this instance I was so impressed I had to! Thank you Balagan. You have a new costumer for life now.

Top negative review

Mar 14, 2024
 Verified review
The delivery went great. But unfortunately, the right side of the shoe had some damage. I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better. I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Reviews for balaganstudio.com

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5 days ago
 Verified review
The shoes are very nice, comfortable and solidly made, but still the price seems too high. There are also too few colour options on the offer.
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4 days ago
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May 24, 2024
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Poor quality of the products. No prepaid way to send the products back.
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4 days ago
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May 8, 2024
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I really like the concept of Balagan and the shoes are extraordinary comfortable. I really have problems to find comfortable shoes for my feet. The customer service though is not very nice and if there is an issue with a reclamation it just takes way too long. And I was a fan of the first version of the Opera ballerinas. I don’t like the new version. The sole is too thin and the fit is different.
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Apr 25, 2024
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May 4, 2024
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not sure if you ask me about the product or service
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May 1, 2024
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Apr 26, 2024
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Apr 18, 2024
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Apr 10, 2024
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Quick answers, however, the automatic answers seem to be all in Polish.
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Apr 4, 2024
 Verified review
Hello! I really liked this pair but it appeared to be super uncomfortable and the box was all dented and I had to return these Thank you
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Answer by balaganstudio.com
Apr 5, 2024
Unfortunately, sometimes parcels are destroyed in transit, we are very sorry, we hope that nothing happened to the shoes. Of course, we understand that the shoes turned out to be uncomfortable for you, the selection of shoes is a very individual matter and it is impossible to design shoes that will fit everyone. Maybe next time you will choose perfectly comfortable ones.
Mar 11, 2024
 Verified review

Greta heels are a wider fit

Delivery was fast and secure. I ordered Greta heels in burgundy - the shoes are nice looking, and very well made. They are true to size but a wider fit which was not indicated in description nor could I assume it from the photos.
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Feb 21, 2024
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Overall ok

Italian translation! Lower delivery costs. Better fluidity in the loading of pages.
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Feb 28, 2024
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Mar 14, 2024
 Verified review
The delivery went great. But unfortunately, the right side of the shoe had some damage. I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better. I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Answer by balaganstudio.com
Apr 5, 2024
Hi Keisha, We are very sorry for shipping the pair with a defect. If you had only contacted the store after receiving the order, we would have offered a refund or an exchange for a new pair.
Mar 13, 2024
 Verified review

Wrong sizing and bad costumer services.

I order a pair of shoes size 37, but it fits more like a size 37.5, it is too big for me. I wanted to exchanged it, and it seems complicated and I'll have to pay extra fees for the shipping, which is unfortunate.
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Answer by balaganstudio.com
Apr 5, 2024
Hi! We are sorry that you were unable to choose the right size. the website includes tables with insert dimensions for each model. Exchanges are not complicated - just send the returned pair with the exchange form and we will send a new pair within the EU at our expense.
Feb 14, 2024
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Feb 4, 2024
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