The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
Quick answers, however, the automatic answers seem to be all in Polish.
Report review
9 days ago
Verified review
Report review
2 days ago
Verified review
Report review
7 days ago
Verified review
Report review
Mar 11, 2024
Verified review
Greta heels are a wider fit
Delivery was fast and secure.
I ordered Greta heels in burgundy - the shoes are nice looking, and very well made. They are true to size but a wider fit which was not indicated in description nor could I assume it from the photos.
Report review
Mar 13, 2024
Verified review
Wrong sizing and bad costumer services.
I order a pair of shoes size 37, but it fits more like a size 37.5, it is too big for me. I wanted to exchanged it, and it seems complicated and I'll have to pay extra fees for the shipping, which is unfortunate.
Report review
Answer by balaganstudio.com
Apr 5, 2024
Hi! We are sorry that you were unable to choose the right size. the website includes tables with insert dimensions for each model. Exchanges are not complicated - just send the returned pair with the exchange form and we will send a new pair within the EU at our expense.
Feb 21, 2024
Verified review
Overall ok
Italian translation! Lower delivery costs. Better fluidity in the loading of pages.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.