The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
I order a pair of shoes size 37, but it fits more like a size 37.5, it is too big for me. I wanted to exchanged it, and it seems complicated and I'll have to pay extra fees for the shipping, which is unfortunate.
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Answer by balaganstudio.com
Apr 5, 2024
Hi! We are sorry that you were unable to choose the right size. the website includes tables with insert dimensions for each model. Exchanges are not complicated - just send the returned pair with the exchange form and we will send a new pair within the EU at our expense.
Feb 7, 2024
Verified review
I purchased my fourth pair of Balagan shoes and I am in love with them. They are all comfortable and well made, with delightful attention to detail. Shipping was fast in all cases, packaging was accurate. I am really satisfied and hope to purchase a pair of moccasins soon.
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Feb 16, 2024
Verified review
Ho acquistato i Tefer Boots, sono arrivati in pochissimi giorni. Anche questi stivaletti sono meravigliosi: la pelle è morbidissima, i dettagli molto curati. Balagan è una garanzia.
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Feb 6, 2024
Verified review
Victoria Boots
Ho comprato i Victoria Boots. Scarpe fantastiche, taglia esatta e super comode!
Schöne Schuhe und schnelle Retour, auch wenn die selbständig vorzunehmende Rücksendung nicht sehr praktisch ist.
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Answer by balaganstudio.com
May 25, 2023
We appreciate your positive comments regarding our shoes. We understand that the self-arranged return may not be the most convenient option. However, we would like to clarify that our brand does not have the capability to cover the costs of return shipments, especially for international orders. We strive to maintain transparent pricing and do not wish to hide any additional costs within the product prices.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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