The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Answer by balaganstudio.com
Apr 5, 2024
Hi Keisha, We are very sorry for shipping the pair with a defect. If you had only contacted the store after receiving the order, we would have offered a refund or an exchange for a new pair.
Feb 7, 2024
Verified review
I purchased my fourth pair of Balagan shoes and I am in love with them. They are all comfortable and well made, with delightful attention to detail. Shipping was fast in all cases, packaging was accurate. I am really satisfied and hope to purchase a pair of moccasins soon.
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Feb 16, 2024
Verified review
Ho acquistato i Tefer Boots, sono arrivati in pochissimi giorni. Anche questi stivaletti sono meravigliosi: la pelle è morbidissima, i dettagli molto curati. Balagan è una garanzia.
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Feb 6, 2024
Verified review
Victoria Boots
Ho comprato i Victoria Boots. Scarpe fantastiche, taglia esatta e super comode!
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