Certificate for KALANGO | brazilian instruments | english

No. XD040BDEFF6FF0C2E61C8DB656AEAF9F8
 

Approved on
21/06/2012
Valid until
20/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for KALANGO | brazilian instruments | english



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 90 Trusted Shops reviews collected in the last 12 months.
In total, KALANGO | brazilian instruments | english has already collected 588 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/07/2019
Date of order
08/07/2019
18/07/2019
Friendly and quick service as always
5.00
Excellent

Date of publication
18/07/2019
Date of order
08/07/2019
18/07/2019
Package come in time
5.00
Excellent

Date of publication
08/07/2019
Date of order
26/06/2019
08/07/2019
The Shiping box was a litlle bit danificated
5.00
Excellent

Date of publication
09/06/2019
Date of order
29/05/2019
09/06/2019
Quick Transaction :-)
5.00
Excellent

Date of publication
07/06/2019
Date of order
07/06/2019
07/06/2019
Just got the Marcelo Pizzott Pandiero, what a fantastic instrument, lovely skin, lightweight and sounds incredible even with me playing it.
A big thank you to all at Kalango you offer a great service and customer care, will definitely shop from you again.
5.00
Excellent

Date of publication
31/05/2019
Date of order
18/04/2019
31/05/2019
The go to place for Brazilian percussion
5.00
Excellent

Date of publication
28/05/2019
Date of order
13/05/2019
28/05/2019
Very easy to use, quick delivery fast response to questions
5.00
Excellent

Date of publication
28/05/2019
Date of order
05/05/2019
28/05/2019
Excellent service all round, very fast and efficient delivery.
5.00
Excellent

Date of publication
16/05/2019
Date of order
16/05/2019
16/05/2019
The delivery was fast and the company provided all the information needed for a great custom service experience. I am very satisfied with the product and would gladly recommend it to anyone who is looking for a berimbau bag.
5.00
Excellent

Date of publication
16/05/2019
Date of order
06/05/2019
16/05/2019
all ok, as usual
5.00
Excellent

Date of publication
11/05/2019
Date of order
01/05/2019
11/05/2019
Efficient and fast
5.00
Excellent

Date of publication
06/05/2019
Date of order
13/04/2019
06/05/2019
13.04.2019 I ordered and payed for a cuica skin in wood rim, 9,5".(order 48952). I still haven´t got it delivered to my address in Sweden. I´m a dedicated cuica player since 35 years and play with different groups u.a. London School of Samba and I really need this cuica head. Mind you, the Mail parcel service in Sweden - Post Nord - very often gets complaints about poor service or lost parcels.
1.00
Very Poor

KALANGO | brazilian instruments | english replies: 09/05/2019
Dear customer, thank you for your feedback. There were 4 unsuccessful delivery attempts in your tracking. The tracking is the notication! If you are not available at the delivery address, please use our option for an alternative shipping address for future orders. However, we hope you will enjoy your product, now that the 5th delivery attempt was successful ;)

Date of publication
03/05/2019
Date of order
21/04/2019
03/05/2019
Every order is PERFECT big THANK YOU
5.00
Excellent

Date of publication
03/05/2019
Date of order
02/04/2019
03/05/2019
Excellent as always.
5.00
Excellent

Date of publication
02/05/2019
Date of order
21/04/2019
02/05/2019
The item arrived in perfect condition. The cavaquinho is amazing, I love Rozini instruments.
5.00
Excellent

Date of publication
02/05/2019
Date of order
19/04/2019
02/05/2019
Great-thank you
5.00
Excellent

Date of publication
24/04/2019
Date of order
03/04/2019
24/04/2019
Smooth transaction, prompt response.
5.00
Excellent

Date of publication
23/04/2019
Date of order
11/04/2019
23/04/2019
YES IT's OK
5.00
Excellent

Date of publication
23/04/2019
Date of order
09/04/2019
23/04/2019
Excellent
5.00
Excellent

Date of publication
18/04/2019
Date of order
05/04/2019
18/04/2019
I am very satisfied with the fast and complete delivery of the things ordered. I recommended the band that we buy all our needed instruments and accesories from you.
5.00
Excellent

Date of publication
12/04/2019
Date of order
23/02/2019
12/04/2019
Everything is extremely professionally packed, shipping costs are fair, and shipping time exceeded expectations. Very knowledgeable sellers overall.
5.00
Excellent

Date of publication
10/04/2019
Date of order
09/02/2019
10/04/2019
With over 15 years dealing with the Kalango team they have always been courteous, knowledgeable and the service prompt. I am happy to recommend them.
5.00
Excellent

Date of publication
10/04/2019
Date of order
24/03/2019
10/04/2019
Fast and good
5.00
Excellent

Date of publication
10/04/2019
Date of order
03/02/2019
10/04/2019
Thank you for the good service.
5.00
Excellent

Date of publication
05/04/2019
Date of order
26/03/2019
05/04/2019
I paid for quick delivery by DHL but it took a full week for me to receive goods. Bigger problem at the UK end.
3.67
Good

KALANGO | brazilian instruments | english replies: 08/04/2019
Dear customer, sorry to hear you received your order with a delay. According to your tracking, the package was at your front door after 2 work days, you weren't home so delivery had to be rescheduled twice.

Date of publication
05/04/2019
Date of order
26/03/2019
05/04/2019
My new drum is absolutely fantastic and arrived promptly and well packaged - now it's time to get those samba rep calls on lockdown
5.00
Excellent

Date of publication
04/04/2019
Date of order
25/03/2019
04/04/2019
Very efficient. My products are of an excellent quality as well
5.00
Excellent

Date of publication
02/04/2019
Date of order
21/03/2019
02/04/2019
I have not received order no,48553
1.00
Very Poor

KALANGO | brazilian instruments | english replies: 03/04/2019
Hi, your parcel is still on its way, we have send you an e-mail with the necessary tracking information. If you have a problem or question, why not contact us directly so that we can help you to find a solution? Have a nice day!

Date of publication
31/03/2019
Date of order
21/03/2019
31/03/2019
Reliable nothing to fault
5.00
Excellent

Date of publication
28/03/2019
Date of order
18/03/2019
28/03/2019
I just told 2 friends about Kalango. Excellent instruments and accessories very helpful staff with any questions. Even if you've never played Brazilian instruments before this it who to trust.
5.00
Excellent

Date of publication
28/03/2019
Date of order
14/03/2019
28/03/2019
I received the parcel with a little delay, but everything was good.
4.67
Excellent

Date of publication
23/03/2019
Date of order
13/03/2019
23/03/2019
Always a pleasure to shop at Kalango :)
5.00
Excellent

Date of publication
18/03/2019
Date of order
10/01/2019
18/03/2019
First order I placed with them was OK but second order was faulty and at first they refused to give me a refund or freepost label to return, but later they did. Staff can sometimes be rude and disrespectful. After I put my review on here they banned me from shopping with them anymore and deactivated my account.
3.00
Fair

KALANGO | brazilian instruments | english replies: 20/03/2019
dear customer, despite your numerous complaints, our staff approached you kind and attentively at all times, offering accommodating solutions well beyond our obligation. We are sorry you felt differently.

Date of publication
14/03/2019
Date of order
02/03/2019
14/03/2019
Superb service They respond very fast when there is a problem and solve it I am very satisfied and secure to do business with them
5.00
Excellent

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Muito satisfeito. Chegou em perfeito estado. Atendimento pós vendas nota 1000
5.00
Excellent

Date of publication
26/02/2019
Date of order
28/01/2019
26/02/2019
great shop
5.00
Excellent

Date of publication
21/02/2019
Date of order
09/02/2019
21/02/2019
Great
5.00
Excellent

Date of publication
18/02/2019
Date of order
05/02/2019
18/02/2019
Its always a absolute pleasure buying good from Kalango. They are so dependable and products are always in A+ condition on arrival.
5.00
Excellent

Date of publication
11/02/2019
Date of order
28/01/2019
11/02/2019
Never had any problems with all of the orders. Perfect.
5.00
Excellent

Date of publication
09/02/2019
Date of order
30/01/2019
09/02/2019
Very happy for the Kalango service.

It would be better and important if the delivery service send me a notification with the time of the delivery (if not precise, at least a period, 8-11 am for exemple).
4.67
Excellent

KALANGO | brazilian instruments | english customer reviews

KALANGO | brazilian instruments | english

Herre you'll find all Brazilian percussion needed.

KALANGO | brazilian instruments | english was certified by Trusted Shops on 21/06/2012.

We are KALANGO! Being musicians ourselves, we have become more and more addicted to the world of African and Brazilian percussion instruments within the last 30 years. The beauty and diversity of the typical drums, bells and rattles we discovered on many of our trips to Africa and Brazil has downright spellbound us.

 In 2002, we decided to start KALANGO, an internet shop specialized in Brazilian percussion instruments. Our experience, gained over many years of travelling throughout Brazil, helped to make our dream come true. It has always been and still is of great importance to us, that we not only offer instruments from large established producers in our constantly growing assortment, but especially keep a space for small, creative, unknown workshops of authentic instruments, which we often discover whenever we are on the roads of Brazil. KALANGO is our passion, and as we are also musicians, our passion and identification with our products is the best guarantee that we´ll keep eyes and ears wide open to continue surprising you with new authentic intruments of Brazil´s rich, innovative and beautiful music culture.

Contact
Krottenbach 2
84367 Tann
Germany
Tel: 08572963571
Fax: 08572 963572
ts@kalango.com
KALANGO | brazilian instruments | english
Owner
Kalango GmbH
Krottenbach 2
84367 Tann
Germany
Trade register
Amtsgericht Landshut HRB 10530
Authorized representative
Thomas Müller-Stoy
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with KALANGO | brazilian instruments | english in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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