bij de levering besloot DHL dat het adres onvindbaar was ( waar al eerder ook geleverd was?) en stuurde de goederen direct retour naar Kalango, direct contact opgenomen met DHL en er was niets meer aan te doen en ik moest maar contact opnemen met de verzender! Mailtje gestuurd naar Kalango om ze op de hoogte te brengen en de order werd direct weer opnieuw verzonden, nu gelukkig wel aan gekomen.
Answer by KALANGO | brazilian instruments | english
10 months ago
Beste klant, het spijt ons dat DHL uw levering heeft verknoeid, bedankt voor uw begrip, we zijn blij dat alles goed is gegaan bij de tweede poging.
I have purchased instruments for myself and on behalf on the samba band I'm in
"Sambando Leicestershire" the service and communication has always great.
Idid have a small issue in that my address number was obviously transcribed incorrectly as 12 and not correctly as 124 subsequently I had to retrieve my order from 12 Forest Road. I understand errors can be made.
Other than that great.
7 months ago
Range of instruments and Service with response and suggestions were Fantastic!! The site is easy to navigate. I like the video feature of various instruments being performed, to give the buyer an idea of the product. Though prices are high generally, I found Kalango to be on par if not slightly cheaper compared to other online shops selling the same products.
8 months ago
From the assistance with ordering to the arrival of the instruments, everything worked well. We received the order within the given time frame. Everything arrived in mint condition, well packed and safe.
Appreciated the professionalism of your services, and hope to continue working with your company in the future.
7 months ago
Communication is amazing and love the ease of access throughout the web shop. Kalango's instruments live up to the standards and help you avoid spending too much on going to Brazil and buying the instruments yourself :p
6 months ago
I know it's really not your fault but the number of days it took for me to receive my item took almost 30 days the mailing system in the U.S. really needs fixing takes really worrisome time to get mail right now .