physiosupplies.ie Reviews:
Review summary
Reviews for physiosupplies.ie are consistently positive. Customers overwhelmingly praise the extremely fast and reliable delivery, with many noting next-day or even same-day arrivals. The majority of reviews highlight friendly, helpful, and responsive customer service, particularly in resolving issues or answering queries. Shoppers are satisfied with the high quality and effectiveness of the products received, and they appreciate the website's ease of navigation, informative content, and straightforward order placement. Efficient and hassle-free handling of returns, replacements, and order corrections is also commonly mentioned. Many customers are pleased with the fair pricing and good value for money, as well as the wide selection and availability of products to meet various needs.
This text was automatically created by an AI system from user reviews.
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Reviews for physiosupplies.ie
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Didn’t receive my parcel
Answer by physiosupplies.ie
Dear Customer,
Your parcel is still in transit with Anpost courier. It should be with you shortly. We do apologise for the slow delivery times by the couriers at the moment. They are under huge pressure now at Christmas time and the recent storm also caused further delays.
We do suggest that if your order is urgent to choose DHL at checkout instead as it is a next day service that is much more consistent right now.
Answer by physiosupplies.ie
Dear Customer,
We are very sorry to see this poor review but we have no feedback or any communication from you as to why. No emails or phone calls.
You placed an order Saturday evening and received it on Wednesday.
Delivery very slow
Answer by physiosupplies.ie
Dear Customer,
We do apologise for the shipment delays. Your order was placed on Thursday the 4th December and we gave it to Anpost Courier that same day. It was an express next day service but they didn't deliver until the 11th. Unfortunately, all the couriers are very busy at this time of the year and they are all experiencing delays. We aim to ship every order the day it comes in so that there are no delays from our side.
We do have multiple courier options to choose from at checkout and for priority shipments at this time of the year DHL is the fastest option with consistent next day delivery.
Good service,
Never received my package, no fault of the website but the courier company never delivered my order
Answer by physiosupplies.ie
Dear Customer,
We are very sorry about this. After speaking to the courier they tracked the delivery van to your neghbours address and stated that they had been delivered next door. We have opened a dispute with them about this since the parcel still can't be located and we agreed on the phone to resend your order for you but we are just waiting on some additional stock to arrive.
We apologise for this inconvenience but we will never make a customer pay for an order that they didn't receive.
Professional
Excellent service from start to finish. Great updates on delivery. Well done I will be back. Thanks
Great service and important to me that it's a small Irish business.. Very happy with my pillow😊
Delivery is appalling. Still waiting over a week and a bit from dispatch.
Answer by physiosupplies.ie
Dear Customer,
We are very sorry for the courier delays. All the couriers are struggling at the moment with the amount of volume that they have, so there are some delays which are out of our control. We also offer DHL as an option and they are still managing to deliver next day.
On checking your tracking number we are happy to note that it was delivered 2 hours after you left this review.
Great service
Got the product in a few working days very happy with the service
Item delivered promptly & was exactly as described online - company also corresponded well with me
Answer by physiosupplies.ie
Dear Customer,
We apologise that this item was out of stock. While we endeavour to have our website inventory correct all the time, every so often we have a miscount. We made contact right away and since we didn't have a suitable alternative and you didn't want to wait for us to restock it we processed a refund right away for you at your request.
We apologise for this inconvenience.
Product never arrived, will request refund
Answer by physiosupplies.ie
Dear Customer,
Thank you for your feedback. According to the tracking information, your parcel was delivered on Wednesday. You contacted us on Saturday morning to let us know you hadn’t received it, and we responded within minutes, explaining that we would reach out to the courier first thing Monday morning when they reopened to investigate where the parcel was left.
You kindly acknowledged our message, and we were preparing to follow up with the courier when we saw this review posted on Sunday. We completely understand how frustrating delivery issues can be, and we are here to resolve this for you. As soon as the courier is open, we will contact them and update you with any information we receive.
Thank you for your patience while we work to sort this out.
Answer by physiosupplies.ie
We are very sorry for this delay. Unfortunately, this is one of the shipments that got caught up in the Fastway Bankruptcy. The customer was notified the same day the Fastway closure was announced.
It has since been reshipped with Anpost courier.
We apologise for the inconvenience but this was an unprecedented incident that came as a shock to everyone. We have communicated with all customers directly with updates and have worked hard to resolve the issue.
