Review summary
Customers consistently praise the high quality of products, citing durability, premium materials, and accurate descriptions. The fast and reliable delivery service is frequently highlighted as a major advantage. Shoppers also appreciate the wide selection of products and brands, often finding unique or hard-to-find items. Customer service is regarded as responsive and helpful, particularly when handling returns or addressing concerns. Many find the prices reasonable and enjoy frequent promotions and discounts. The website is described as easy to use, informative, and well-organized. The returns process is generally smooth, with clear instructions and fast refunds. Some customers note occasional mismatches between products and their photos or descriptions, and rare defects. A minority report delivery delays or issues caused by third-party couriers, such as slow shipping, missed communications, and poor package handling. While most find customer service helpful, a few mention slow or confusing communication. Some shoppers would like to see more frequent or larger discounts. Several suggest improvements to product images, filters, or account management features on the website. A few express dissatisfaction with return shipping costs or limited exchange options.
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How Trusted Shops prevents fake reviewsReviewsBergfreunde.eu
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Verified
Fantastyczny zakup Q36.5 Base Layer 3
Fantastyczny zakup! Bielizna termoaktywna Q36.5 Base Layer 3 to absolutny majstersztyk – lekka, świetnie odprowadza wilgoć, a kolor Military Green na żywo wygląda jeszcze lepiej niż na zdjęciach. Sklep zrealizował zamówienie błyskawicznie. Szczerze polecam każdemu, kto szuka bezkompromisowej jakości na treningi w chłodniejsze dni.
Verified
Order stage "nothing to declare" yet.
I just placed my order. The system asked me for a review. Ok , browsing it was easy. Any info necessary was there in place. Everything went smooth , clear with variety of options when needed (e.g. payment options or addresses).
haven't received my order though. No negative comments so far.
I spare me with 1 star for not tested after sale service. ( i hope no need for it)
Verified
Quick arrival and good product quality
Excellent Service: Fast Delivery and Top-Quality Product
I am incredibly impressed with my recent purchase! The speed of the delivery was truly outstanding; my order arrived much faster than I anticipated. It's always a pleasant surprise when a company prioritizes efficient shipping, and this experience certainly exceeded my expectations.
Beyond the quick arrival, the product itself is of exceptional quality. It's clear that attention to detail and craftsmanship are priorities. The item perfectly matches the description, and its performance is exactly as advertised. I highly recommend this product and this company for their commitment to both prompt service and high-quality goods.
Verified
I love the selection of items, the different brands available, the good customer service, the super easy delivery and refund process
I'd like it to have more codes and discounts, €5 discount is not enough for a shop where you buy expensive sport equipment
Verified
Love the outdoors and love BERFREUNDE
Having wasted time and money by ordering on line from other companys I am really surprised at how easy the Bergefreunde site was to navigate and order from. I have ordered a variety of items from mountaineering gear to special clothing to keep warm and dry. The quality is good and returns are reliably if you get you sizes wrong. You are kept informed of the status of your order and as each is numbered there can be no confusion. Altogether a reliable and excellent source to order from.
Verified
Sehr schnelle Lieferung und Top-Qualität
Ich bin rundum zufrieden mit meinem Einkauf bei Bergfreunde. Die Lieferung war außergewöhnlich schnell und absolut zuverlässig.
Das bestellte Stoic Merinowoll-Produkt überzeugt durch hervorragende Qualität, angenehmen Tragekomfort und ein natürliches, hochwertiges Gefühl auf der Haut.
Ein rundum positives Einkaufserlebnis – ich kann den Shop uneingeschränkt weiterempfehlen!
Verified
Good shop, good selection
I like that each item is quite thoroughly described and there are a lot of pictures from various angles and even close ups so one gets a good idea what to expect. The measurements for sizes are good, but it would help a lot to know what size is a model and what size is wearing.
The only downside is that it takes ages to deliver the parcel to Ireland but it is not the shop’s fault, it is the courier.
Verified
best online store on this market, much appreciated return options for fitting purposes, lovely selection of items, mostly excellent choice of color and size in stock, keep up the good work!
Verified
Large variety, good products and good prices,(not always the best). If a parcel will be lost it’s a little bit trouble to get your money back, take lots of time
Verified
Free shipping
I usually hunt for the prices of discounted products, there are cheaper webshops than bergfreunde.
It would be nice if shipping within the European Union was free for purchases over a certain value (e.g. 100 EUR).
Verified
Best choice
I often order from Bergfreunde , the high quality or special stuff for hikeing or trailrunning. One of the Best ín selection, prieces, sizes . I just had to send back a trail shoe, Size problem - totally my fault , should have gone with the bigger one- the prepaid return and the refound was super fast easy and smooth. They are really the Best choice ín Europe.
Verified
Lack of clear instructions about how to cancel order
Immediately after I made this order -- for Altra Long Peak 9+ GTZ running shoes -- I realized that this was not the shoe I intended to buy. I could not find a cancel order key anywhere on the website. This was Sunday and no one was working at Bergfreunde customer service to discuss the problem. I phone Bergfreunde Customer Service and was told that I only had 15 minutes after I ordered within which to cancel. However, I saw no method to do this, even though I was within the 15 minute time period. The woman I spoke to at Bergfreunde told me that I could not now cancel the order, although I could ship it back after it arrived. this is not standard practice among outdoor equipment stores that I have dealt with before. All or almost all allow cancellation as long as the item has not shipped. Since I'm being given a window of 4-5 days before shipment, I assume that the item in fact is in the pre-shipping stage and could be cancelled.
Reply from Bergfreunde.eu
Thank you very much for your feedback!
Our system only allows a small window of opportunity for changes and cancellations. We apologize for the inconvenience!
Best regards, Bergfreunde.eu
Verified
Always my good friends! Tremendeous job you are doing for us over there quality allover super quality services and everything :-)
Thank you so much I look after you have displayed I carefully check offers I always come back to you trustworthy folks!
See you soon!!
Verified
I absolutely love the quality of the stock that you sell. I can find the ethical, earth conscious products that I love to support here. And your prices are good, with plenty of sales and discounts.
Verified
Very quick delivery from Germany to Ireland.
The Outwell - Pemberton Picknick Set is of high quality and and carries even heavier people (like myself).
Verified
I discovered this store when looking for good outdoor clothing that is just not available in the shops in cyprus. The delivery service is amazing. Tracking all the way. And even returns are easy and fast. Prices are good and customer service is excellent. I found my go to store.
Verified
Great return policy
Overall experience is very positive. Unfortunately the product was not a good fit, but the form for the return was in the box with all instructions.
Verified
Package arrived on time, properly packaged and in great shape. All items were correct and in proper condition. I will prefer the shop for my future purchases.
Verified
Everything was on point. Delivery was on time, parcel arrived with no issues or damage, chair is the real deal, very comfy. All good, recommend.
Verified
Excellence in quality and service
BERG FREUNDE are constantly excellent in quality of merchandise and delivery.
Perhaps selection of sizes could be better, often my size in unavailable.