on-vacation.club
Reviews:

368 reviews in the last 12 months1,175 total reviews  

4.75
Excellent

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Top positive review

May 5, 2023
 Verified review
I bought a lot of shirts over the year and I like the good quality even over a long period of time. The only minus are the weird sizes. Some shirts that I order in L are way bigger than others and I can’t see anything that says if it’s oversized or not. So it’s always a surprise - and you have to pay the shipping of the goods you want to give back. Those two things in combination is not customer friendly.

Top negative review

Apr 26, 2023
 Verified review
Ordered the "another day in paradise" t-shirt, the print is great, however, the quality of the t-shirt could be better for this price, the material looks too thin. The sizing/fit is also a bit strange, it is said that the t-shirt has a relaxed and unisex fit, as well as it is recommended to buy one size smaller than usual for ladies, but it is too small in hips, as well as the sleeves are not as long as in the pictures (even though I bought my usual size). The title "another day in paradise" is much lower than in the pictures on the website. To sum up, the order received left a kind of "expectations vs reality" feeling.
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Reviews for on-vacation.club

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Sep 19, 2023
 Verified review

The parcel did not arrive and I got no answer from the Customer service

The parcel did not arrive and I recieved no answer regarding my E-Mails.
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Dec 21, 2022
 Verified review
Got dirty sweatshirt, could not reach customer support for return. The return process was very complicated! And even its their fault they charged me money for the delivery costs!
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Answer by on-vacation.club
Dec 21, 2022
Hello dear Justina, We understand that this must have been an unsatisfactory buying experience for you. Our customer support does not work on weekends, so unfortunately it took a few days for you to receive a response to your email. Also, we want to apologize again for the stain on your sweater. Our quality control must have missed it, so of course, you do not have to pay shipping. We have refunded your money. We would like to thank you for your feedback, which helps us to improve! With best regards, Team Goodlife
Jan 30, 2023
 Verified review
Ho fatto un acquisto in data 19/01/2023 la consegna doveva essere fatta in 3/4 giorni ad oggi nonostante i solleciti non so ancora niente !
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May 3, 2023
 Verified review
No update on my order. I placed my order April 22 but never received it. Very poor.
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Dec 6, 2022
 Verified review
Everything too big :( Costs a lot to return things 👎🏼👎🏼👎🏼
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Answer by on-vacation.club
Dec 7, 2022
Hi dear Viktoria, we are very sorry that the size did not fit. If you would like to exchange your size for a smaller one, please get in touch with our Customer Service to receive a free return shipping label. Best wishes, Team Goodlife
Dec 1, 2022
 Verified review
Bestellung kam beschäftigt an. Wird zurück geschickt
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Answer by on-vacation.club
Dec 7, 2022
Hallo liebe Marina, es tut uns sehr leid, dass du ein beschädigtes Produkt von uns erhalten hast. Obwohl wir größten Wert auf Qualität legen, kann es leider manchmal vorkommen, dass ein fehlerhaftes Produkt verschickt wird. Das tut uns sehr leid! In so einem Fall würden wir dich bitten unserem Customer Support zu schreiben, damit wir dir schnellstmöglich ein Ersatzprodukt und ein Rücksendelabel zuschicken können. Bitte entschuldige noch einmal die Unannehmlichkeiten und viele Grüße, dein Team Goodlife
Feb 15, 2023
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Jan 6, 2023
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Dec 23, 2022
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Answer by on-vacation.club
Dec 27, 2022
Hallo liebe Nora, es tut uns sehr leid, dass du nicht zufrieden mit deiner Bestellung warst. Da wir weder etwas auffälliges in deiner Bestellung, noch einen Emailverlauf mit dir finden konnen, würden wir uns freuen, wenn du uns noch sagst, wie wir uns verbessern und auf dich zukommen können. :) Viele Grüße, Team Goodlife
Dec 21, 2022
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Dec 21, 2022
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