bike-mailorder.com

Reviews:

9 days in total to get shipment confirmation. Customer service responded within a day which is still fair.

The bike did not make it through customs the first try, so I had to order it once more. The VAT had to be payed into Norway, and I needed to Ask to get the German VAT in return. Fast and good costumer support, so it was OK.

No response in mail correspondence

The communication about the delivery is under average. No Email. No Tracking nothing.

Positive: They use their own cardboard boxes to ship the bikes, the bike is well protected inside. Negative: The lead time was to be 3 business days. It extended to more than 28 working days (4 weeks) - bicycle was "on stock". The waiting time for an email response is an average of 4 business days. Ultimately, out of 4 messages, I only received a response to two of them. In addition, the bike was delivered unprepared (the wheels needed improvement, pulling the spokes).

Incredibly fair price on the bike I bought, but on the other hand I had to wait for my order for a full month when it was supposed to be sent in the 8 days following my order. So very long and without any communications but at the end fair prices.