soundimports.eu/en- Logo - reviews

soundimports.eu/en
Reviews:

838 reviews in the last 12 months4,131 total reviews  

4.88
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Nov 26, 2020
The Trustmark indicates trustworthy online retailers.
soundimports.eu/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Oct 5, 2023
 Verified review
All good. Fair prices. Left the warehouse quick. Only UPS as a delivery partner is a bit a con. They are incredibly incompetent: No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.

Top negative review

Jun 26, 2023
 Verified review
The product was damaged. The pack was not well protected. After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks. Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for soundimports.eu/en

Filter
 Sort by  
Relevance
(51)
(8)
(4)
(6)
Reset
Mar 14, 2024
 Verified review

Run away.

Nothing, first and last order.
Report review
Answer by soundimports.eu/en
Mar 14, 2024
Thanks for your review. I've checked the communication we've had with you per email. A pre-paid return label was send to you to return your order to us to make you a full refund. However, you declined this. If you'd like to reconsider this and use your right to return the goods, please let us know. ^Koen - SoundImports
Jan 19, 2024
 Verified review
Everything was fine but packing solution. Piece of cardboard that sellers team used to "protect" the mf speaker slipped and was pressing the dome of the driver. Slight damage but stil functional.
Report review
BK
Feb 14, 2024
 Verified review
Service is really good, but the prices for certain products could be more competitive compared to US prices! The price difference of 30% seems incomprehensible.
Report review
Jan 29, 2024
 Verified review
Spedizione puntuale e dettagliata nella tracciatura. Materiale conforme.
Report review
Feb 14, 2024
 Verified review
Quick responce to damaged goods.New replacement part sent imidiately
Report review
Jan 22, 2024
 Verified review
The items were covered with some dust.
Report review
Jan 30, 2024
 Verified review

Support and efficiency

Open to custómer needs
Report review
Jan 31, 2024
 Verified review
Report review
Jan 12, 2024
 Verified review

Amplifier is great, but no instructions for kit assembly…

Amplifier is great, prompt despatch, but no instructions with the kits at all, nothing, not even a basic order of assembly. Some wires need soldering and it is not obvious which is left or right channel - the internet abounds with incorrectly wired examples but did eventually find someone who had full details of what lead goes where and why. I did ask support for help, but it took a week to reply so not really any use and didn’t really address my questions. It seems this isn’t unusual as no instructions are available if you were to buy the case directly from Ghent audio either… which actually would have been at some saving had I realised a kit was just the case, wires and the amp board with no instructions!
Report review
Nov 1, 2023
 Verified review

Questionable choice in packaging

Everything was as it should be...However, the packaging was not acceptable. The drivers were just put in a padded envelope, with a thin, plastic protective shell in front of the cones. (This was cut from the manufacturer's tray and held in place by tape.) While it all luckily held-up, fragile items like this really should be shipped in a (small) box. This is the first time SoundImports has shipped something with questionable packaging. Every previous package was appropriately packaged.
Report review
May 25, 2023
 Verified review

The device seem well but not very high sensitivity.

The device seem well, tested in Windows 10, seem it's not very high sensitivity but still in test. The microphone comes with a small tripod (around 120mm heigth) with a 3/8" female nut include in the support micro side and a small foam cover for mic sensor. Also the USB cable is include. Device and storage case seem has good quality. Pendant to test in REW / DIRAC.
Report review
Dec 18, 2023
 Verified review

One subwoofer driver

Ordered one subwoofer driver, the delivery was for 5 euro. It came within 3 days although it should have arrived in 24hrs. Package in perfect condition as well as the product.
Report review
Sep 19, 2023
 Verified review
Excellent service but limited DIY accessories for speakers compared to others. Also pricing is mostly higher than competitors, thus the four stars.
Report review
Jul 14, 2023
 Verified review
Prompt deliveries. Good selection Quick to resolve issue with item that was delivered in a damaged state. Would use them again.
Report review
Jun 28, 2023
 Verified review
een woordje uitleg in het nederlands bij het product dat u wilt verkopen. Gelukkig had ik juist gehokt, maar ik twijfelde wel.
Report review
Sep 11, 2023
 Verified review

Tax

It would be helpful, if i have to pay taxes in switzerland, i would see this directly the checkout process.
Report review
Jul 10, 2023
 Verified review
Always great service, fast shipping and low shipping costs. Easy to navigate and informative website.
Report review
Oct 9, 2023
 Verified review

Suggestions

Perhaps you could put a warning message when a purchase is made that already includes two items.
Report review
Jul 11, 2023
 Verified review

Very good service

The have very good customer support and great prices, shipping can thoe take a time.
Report review
May 23, 2023
 Verified review
First time I ordered with this firm, fast correct and good packaged delivery.
Report review