Review summary
Customers frequently praise the fast and reliable shipping, often noting that international orders arrive much quicker than expected. The customer service team is consistently described as knowledgeable, responsive, and helpful, with many customers highlighting swift resolution of issues and proactive support. Customers are highly satisfied with the wide and unique range of products available, especially rare and high-quality audio components, making SoundImports a go-to source for DIY audio needs. Most customers are pleased with secure and careful packaging ensuring safe arrival. The website is generally considered easy to use, with clear product information and a smooth checkout process. Customers appreciate fair and competitive pricing, especially compared to other markets. Product availability and backorder handling are also well-received by customers. A few customers mention occasional shipping delays or issues with couriers. While customer service is generally strong, some note room for improvement in specific cases. A small number of customers report minor issues with packaging, such as box size or external damage. Some customers mention that improvements are needed for website filtering and information display. Although pricing is usually considered fair, a few note high prices for some premium products or shipping. Additionally, some customers wish for faster restocking of certain items.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssoundimports.eu/en
(38)
(18)
(22)
(157)
(1787)
Verified
Outstanding Experience - The Ultimate Go-To for DIY Audio!
I cannot recommend Soundimports enough! If you are into DIY audio looking for premium sound components for my latest speaker build or just looking for premium sound components, this is the absolute best place to shop in Europe.
Here is why I keep coming back to them:
Incredible Selection: They carry an amazing range of top-tier brands (like Dayton Audio, SEAS, SB Acoustics, and Peerless) that are usually very hard to find elsewhere.
Lightning-Fast Shipping: My orders always arrive incredibly fast, perfectly packed, and in pristine condition.
Top-Notch Customer Service: Their team is genuinely knowledgeable, responsive, and passionate about audio. Whenever I had a technical question, they went above and beyond to help me out.
It is rare to find a company that combines a great product catalog with such flawless customer care. Five stars all the way—I will definitely be buying from them again!
Verified
Packaged extremely well, delivery was quite quick. No damage, and it all works perfectly well.
Thank you very much.
Just one point I would like to mention. Could you mention to customers, what the customs people are likely to charge, before we actually pay you for the goods we purchase from you. It was a bit of a shock finding out from DHL, that I had to pay £54, before I could receive my purchase
Verified
Wonderful experience
I had a wonderful experience with Sound Imports and found them very knowledgeable about the product, very responsive in giving a quote and clarifying doubts and very knowledgeable about the documents required for customs clearance in India. As a result from the date of the order I got the items within a week cleared through Indian customs which is never to easy. I would look at them for any future imports based on my experience my them.
Verified
Der basstöner ist klar und kräftig, bei manchen stücken dominiert er etwas. Leider ist der umlaufende gummiring zu dick, so dass jetzt meine frontabdeckung nicht mehr richtig schließt (Braun L 830 dreiwege-system von 1978!).
Der informationsfluss bei Soundimports ist etwas mühsam, weil die sprache zwischen englisch, deutsch und niederländisch hin und her wechselt.
Tolle, professionelle versandverpackung! Ein datenblatt liegt leider nicht bei.
Verified
KEF upgrade
Received the order, removed old solder with the braid, cleaned the contacts, soldered the new caps in with the Jantzen silver solder, cleaned the tip on the golden curls, and my KEF Chorales are shining brighter than ever. I'm sure it's not super duper hifi etc., but I can only recommend doing this intervention to anyone owning a pair with still the original caps in, or even buy your KEF's for 100 euros, get a kit like this and upgrade them to sound AMAZING and almost definitely above price point... Anyway - order fulfilled nicely and all the parts I needed available on demand.
Verified
I love this store!
I am really happy that a store such as SoundImports exists. It supports Hobbyist audio makers. You guys have a great selection of products and the pricing is fair. You ship fast and reliably.
If I had to give some ideas for improvement, the restocking of items sometimes takes too long and if there's only a single resistor or capacitor that a person is missing for their build, it's quite annoying. So maybe there's some space for improvement in restocking time.
Verified
Overseas Order in 3 Days — Very Impressive
My experience with Sound Imports was excellent from start to finish. I ordered a Scan-Speak tweeter, and they shipped it from the Netherlands to Los Angeles in exactly 3 days via DHL. That kind of speed is impressive, especially for international shipping. It’s honestly faster than many domestic orders.
There was no waiting around for processing either. The item shipped almost immediately, which I really appreciated. Some stores take days just to get an order out the door, even when it’s in stock.
Communication was also great. They responded to emails quickly and clearly. Packaging was well done, and everything arrived safely.
Very smooth experience overall. Reliable, fast, and professional. I would definitely buy from Sound Imports again.
Verified
J'ai aimé le geste commercial même modeste accordé pour des supports de découplage pour de lourdes enceintes actives.
J'ai trouvé avez les "SOUNDCARE" by SEAS, (405 spike m8 Threaded ) GOLD, des pieds qui s'ils ne provoque pas (à eux seuls) une révolution musicale, sont splendides et mettent en valeur l'esthétisme de mes ACON Professional amplifiées et leur joli logo doré également.
Dommage que cette version coûte près de trois fois le prix de la finition de base acier et noir (que l'on peut croire vendue par une enseigne de bricolage), il s'en vendrait, à juste titre beaucoup plus.
Musicalement,
CR France
Verified
Very good customer support
Ordered an amp. Unfortunately, there were a couple minor quality issues with which did really bother me, especially for the price.
Contacted customer support, they immediately wanted to take it back and fix all of the issues, however, I rather wanted to return it for a refund.
This also wasn't an issue and was made possible. Received the refund also very quickly.
This is how customer support should be! Top notch! To bad I wasn't able to keep the amp.
Verified
Alice was very helpful
After I ordered an analog miniDSP, I came to the conclusion that I would be better off with the Flex digital. Soundimorts wa very helpful in cancelling my order and ship the other product. Alice was also very helpful to prioritise my order, as it was time critical.
Verified
MiniDSP UMIK-1
First of all, I was very impressed by the shipping options; Regarding the microphone itself, it truly lives up to its stellar reputation. It is incredibly easy to set up and use, and I was able to get it up and running without any hassle.
Thank you for the excellent service and for providing such a high-quality tool.
Verified
I recently purchased a Exceptional service and expert support for DIY audio enthusiasts!pair of…
I recently purchased a pair of Markaudio Alpair 7MS drivers from SoundImports, and I couldn't be more satisfied with the experience.
From start to finish, the company proved to be incredibly reliable. Their customer support is top-notch; they are genuinely helpful, knowledgeable, and quick to respond to technical questions. It’s clear they care about the success of your project, not just the sale.
Shipping was fast, and the packaging was excellent, ensuring the drivers arrived in perfect condition. If you are looking for high-quality audio components backed by a team that actually understands what they are selling, look no further. Highly recommended for any DIYer! A+++
Verified
International delivery availability, fast dispatch of order, good packaging, tracking of order and fast response to query from customer service. Delivery could be better though. The order took 11 working days to be delivered by DHL with the normal shipping I opted for, which is considerably more than the 2-5 working days delivery you quote for Greece. The express shipping option costs considerably more and should be lower in my opinion.
Verified
Good price and they ship to KSA fast and low shipping price and they have many speakers brands the store id very good for fixing and building speakers and they replay fast for my email i recommend buying from sound imports
and i will buy more and more if they keep same shipping price
i received 3 boxes they was all good condition but 1 box was too big and wasnt secure 100% yes it was good nothing broken but i prefer if it smaller box or maybe better quality big box .
to be honest i still didnt try the speakers i hope its work fine and i dont know if the speaker didnt work now or get bad later do i have warranty or something
Thanks ...
Verified
Lieferung erfolgte prompt und diesmal auch gut verpackt.
(Letztes Jahr war die Lieferung meines Verstärkerns extrem schlecht, mich wunderte es, das kein Transportschaden zu verzeichnen war).
Wie auch immer, bin sehr zufrieden, die Lautsprecher, Dayton Audio DC250-8 sind eingebaut und funktionieren einwandfrei. Klanglich entsprechend meiner Vorstellung.
Danke.
Verified
I'm delighted with this order. The item ordered, Dayton Audio SSWB28 speaker stands, were backordered but shipped out when predicted. Item was very well packaged with an outer and inner carton to keep the contents very well protected. The Dayton Audio stands are beautifully made and I got a 10kg bag of cat litter to fill the hollow columns, making them heavier and non-resonant. They are terrific value and look superb too.
Verified
Processing Of Order was amazing. Wanted to buy more items but sales refused to entertain extra discount for returning customer. Products bought reached and in excellent condition packaging.
Verified
You guys were awesome to buy from. I was looking for purifi drivers that were sold out in the US where I live and not only did you have them but the cost ended up being about the same and the shipping was very fast. I did have to deal with tariffs but that's not your fault.
Verified
Thanks
Unfortunately the order i placed i had to cancel before it even shipped. Staff of SoundImports reacted swiftly and cancelled order in less than a hour and fully refunded both item price and shipping cost. Once again, if they are reading this, you have my thanks.
Verified
Great experience purchasing from Soundimport. The shipping to Spain was fast, smooth, and the package arrived in perfect condition. The customer service and product availability are top-notch. Highly recommended!
