Hi, I found this company to be very very helpful for replacing my driver units in my very old transmission line speaker cabinets, Especially as I am in my 70s retired living in France unfortunately I cannot speak French and I cannot speak German I’ve contacted some French companies I had no reply, I just sent one message to this company i’ve got a reply back very quickly and over a course of the week they supplied me with all the information and driver minutes I needed or recommended that I buy I ended up purchasing the driver minutes on Thursday and I received them the following Tuesday very excellent service highly recommended, Phil from the moulin France.
Soundimports does not have it easy, with the current situation in the world and USD to EUR exchange rate, I know.
I have been a customer for many years and in all the orders I have made throghout my life, I think not a single one had all the items (common items like Dayton Audio drivers) in stock, causing huge delays in shipping. Now, I order my parts a year before I need them, just to be sure they make it on time.
While this may not be directly Soundimports fault, they surely can improve working on the accuracy and frequency in which they update their customers. I have had shipments be months late, with updates only when I asked for them. I also had to bring up the idea of maybe compensting customers a little bit, and guess what it worked! I got an incredible voucher of 25 Euros after spending thousands over the years. Not my idea of outstanding customer service.
I hope this is worked on internally as in the end, this would help a lot of people love a service they already like.
The only thing i have to print its the shipping address to Portugal. The adress field is to short to put the full adress. The obligation of a door number, my adress doest have a door number. And a observation field to facilitate the delivery.
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Mar 15, 2023
Absolute top customer service and product range. They are fast engaging when you pose questions and their reply Is Always spot on on the question you made. Very nice the possibility to choose the delivery Speed,a touch of class
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Mar 2, 2023
The parts were in stock and easy found, payment was easy, and the postal submission of the parts into the postal; system was extremely fast making the delivery of them quick as well.
All in all, very to do business.
Nice and quick.
Do better stop relying on courier's and just post the goods to Ireland using a simple postage stamp. It is cheaper and just as reliable. The tine is not critical to private purchasers. Thank you.
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Mar 12, 2023
S.M.S.L D300 DAC, super buy, excellent value for money. Soundimports store is reliable with quality products and excellent customer service. I confidently recommend purchases from this store.
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Mar 7, 2023
Perfection !
Immediate shipping after order conformation, huge product catalog, excellent advice when needed, fantastic customer service.
Excellent prices also... What more could we ask ??
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6 days ago
Great customer service
I ordered some crossover components, some of which were in back order & they responded immediately with a new date off delivery
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2 days ago
Good products and prices, plenty of additional information, fast delivery and a successful overall transaction! There you go!!
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13 days ago
I highly recommend Sound Import, very fast deliveries, quick and professional pre- and post-sales communication.
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13 days ago
Every order has been handled real quick. Great prizes for quality products, not gonna change store anytime soon
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Mar 2, 2023
Fast shipment. Fast reply via chat and the cheapest bundle price on umik-1 and mini dsp 2x4 that I could find
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Feb 28, 2023
ordered pair of Scan speak 26W/8867T00 -> everything from communication to delivery was perfect.
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5 days ago
Excellent description/ spec on website. Quick delivery, and great price for 60W speakers
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Mar 7, 2023
Good customer service when I had a problem with 100% recommend buying from sound imports
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Mar 3, 2023
Everything game as ordered. Someone might find usefull a layout in paper for the amp.
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11 days ago
Good price and fast delivery despite horror stories about post Brexit delays
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Mar 8, 2023
Great website, lots of good products. Fair prices and shipping.
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7 days ago
Fast delivry. Good description of the products in the shop
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Mar 3, 2023
perfect service with fast delivery and excellent products
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Mar 1, 2023
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