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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
The send back service isn't well supported as Amazon do
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Dec 8, 2023
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Good stuff. Don't like paying import duties
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Jun 13, 2023
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Predict delivery times more accurately
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May 26, 2023
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Fast delivery, but no tracking info.
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Aug 31, 2023
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They didn't gst my address right
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Jul 21, 2023
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Good
Fine
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Jan 11, 2024
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Jan 5, 2024
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Dec 15, 2023
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Dec 11, 2023
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Nov 28, 2023
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Nov 24, 2023
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Nov 9, 2023
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Sep 15, 2023
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Aug 3, 2023
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Aug 1, 2023
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Jul 7, 2023
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Jun 22, 2023
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Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Answer by soundimports.eu/en
Jun 27, 2023
Dear customer,
Given the fact you've received a broken product in the first place and that we made a mistake with pushing your new item in our system, we fully understand your 3-star review. We thank you though for the feedback. Feedback is always welcome to improve our service and to prevent this from happening in the future.
^Koen - SoundImports
Nov 16, 2023
Verified review
Received wrong parts and the movie continue
Ordered 4 pairs of capacitors Claritycap CMR and inductors, but instead of 2 x18mf received 1x18mf and 1x15mf. Then offered me to pay 50% of the wrong 15mf cap. or to return it back. I decided to order 1 more 15 mf to have them as a pair. I've received an invoice, paid it and receive message that they are sorry but there's not 15mf in stock and have to wait up to 8 weeks. This guys don't know what they do. Pity.
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Answer by soundimports.eu/en
Nov 20, 2023
Dear customer,
Thanks for your review. We indeed did make a mistake handeling your order. According to the tracking details, the right product will be delivered to you tomorrow. Out apologies for the inconvenience.
^Koen - SoundImports
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