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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
I like the way the custumer can filter the article by type and by size etc... but I would like to have acces to Specification Sheet and Data Files (FRD and ZMA) directely in product page for driver for example
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Aug 31, 2023
Verified review
efficient and friendly
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Aug 30, 2023
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Aug 29, 2023
Verified review
Driver was just wrapped in cardboard so the cone/surround was compressed in during shipment. Certainly the driver manufacturers do not package their products like that. Luckily DHL to NZ was super quick
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Answer by soundimports.eu/en
Aug 30, 2023
Thanks for your feedback. The Scan-Speak drivers you've bought with us are being packed per two by the manufacturer. However, this is not a reason why we can ship out fragile drivers poorly. I've send you an email to explain the situation. We will use your feedback to prevent this from happening in the future.
^Koen - SoundImports
Aug 29, 2023
Verified review
Everything perfect
Everything was perfect and I am completely satisfied.
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Aug 29, 2023
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Aug 28, 2023
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Aug 28, 2023
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Excellent product and fast shipping.
Many thanks Sound Imports!
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Aug 28, 2023
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Aug 28, 2023
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Aug 25, 2023
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very gud seler
delivery time
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Aug 25, 2023
Verified review
Spot on delivery kept me informed all the way and banging item
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