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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
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Aug 18, 2023
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Great service
Customer service is great. Delivery is fast.
Would be nice to have more options on ring terminals for crossovers.Copper, more brass metrics,etc...
Some people also search for copper/brass screws for crossover contacts and bindings.
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Aug 18, 2023
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Fast service
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Aug 18, 2023
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Excellent service and delivery.
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Aug 17, 2023
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Came off time. And was perfect for my project.
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Aug 17, 2023
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RAS_Tout est conforme.
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Aug 16, 2023
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Aug 16, 2023
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Aug 15, 2023
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Delayed delivery
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Answer by soundimports.eu/en
Aug 22, 2023
Dear customer,
Thanks for your review. According to our system, your parcel was delivered one day later than expected. We've contacted you per email to apologise for the delay.
^Koen - SoundImports
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