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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
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Jun 29, 2023
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good service ,easy to get in contact with
super fast deliveries
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Jun 29, 2023
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The service department was very friendly and attentive to my requests.
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Jun 28, 2023
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een woordje uitleg in het nederlands bij het product dat u wilt verkopen. Gelukkig
had ik juist gehokt, maar ik twijfelde wel.
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Jun 28, 2023
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Fast delivery.
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Jun 28, 2023
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Very good contact with personnel.
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Jun 27, 2023
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Jun 27, 2023
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Fast & accurate!
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Jun 27, 2023
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Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Answer by soundimports.eu/en
Jun 27, 2023
Dear customer,
Given the fact you've received a broken product in the first place and that we made a mistake with pushing your new item in our system, we fully understand your 3-star review. We thank you though for the feedback. Feedback is always welcome to improve our service and to prevent this from happening in the future.
^Koen - SoundImports
Jun 26, 2023
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Jun 23, 2023
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Jun 23, 2023
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Jun 23, 2023
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Jun 22, 2023
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Very good service and help.
Very good service and help.
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Jun 22, 2023
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Great way to shop excellent service good packaged and delivered on time
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Jun 22, 2023
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Great !
Light-speed shipping time, good tracking info, superb parking. 5* shop.
Virtually all the raw sound solutions in one easy to use online shop. DPD are europe wide, dependable and within a day or two close to original delivery time. Cool by me. Such a useful complete service. Thank you Soundimports! Kind regards, Adam.
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