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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Answer by soundimports.eu/en
Jun 27, 2023
Dear customer,
Given the fact you've received a broken product in the first place and that we made a mistake with pushing your new item in our system, we fully understand your 3-star review. We thank you though for the feedback. Feedback is always welcome to improve our service and to prevent this from happening in the future.
^Koen - SoundImports
Jun 22, 2023
Verified review
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Jun 13, 2023
Verified review
Predict delivery times more accurately
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May 26, 2023
Verified review
Fast delivery, but no tracking info.
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May 25, 2023
Verified review
The device seem well but not very high sensitivity.
The device seem well, tested in Windows 10, seem it's not very high sensitivity but still in test.
The microphone comes with a small tripod (around 120mm heigth) with a 3/8" female nut include in the support micro side and a small foam cover for mic sensor. Also the USB cable is include. Device and storage case seem has good quality. Pendant to test in REW / DIRAC.
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May 23, 2023
Verified review
First time I ordered with this firm, fast correct and good packaged delivery.
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