Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Wartezeit bis zum Versand dauerte etwas. Danach funktionierte alles. Wenn man das erste mal bestellt, fragt man sich zunächst, ob man jemanden aufgesessen ist. Letztlich war die Zeit für mich aber kein Problem. Daher 4 Sterne.
Report review
May 6, 2024
Verified review
Very fast delivery. Nicely packed. Everything looks ok, not tested yet.
Not a single piece of paper though inside. Personally I would have preferred some materials related to what I ordered, like manuals or so.
Report review
Answer by soundimports.eu/en
May 12, 2024
Dear customer,
thanks for your review about our company. Since a couple of years SoundImports is having a complete paperless process. We do not print packing slips, data sheets or manuals. Everything can be found on your portal at our webshop. You can download the manuals and data sheets there as well and print them if prefered. If you want to receive them per email, please get in touch with our customer support team.
^Koen - SoundImports
11 days ago
Verified review
Great paint, but very expensive, import from EU went faultlessly, would buy again but may consider more cost effective options
Report review
May 7, 2024
Verified review
Quick response, delivery and good packaging.
Report review
May 3, 2024
Verified review
Fast
Report review
5 days ago
Verified review
Report review
May 7, 2024
Verified review
Report review
Apr 30, 2024
Verified review
Report review
Apr 11, 2024
Verified review
Quik and professional service. Deficit product was promptly compensated by sending a new one without charge. Good customer support.
Report review
Apr 1, 2024
Verified review
No all good
Report review
Apr 23, 2024
Verified review
Report review
Apr 12, 2024
Verified review
Report review
Feb 29, 2024
Verified review
Pricey delivery options
A cheaper, untracked, delivery option that takes a week or two to deliver would be nice.
Service is really good, but the prices for certain products could be more competitive compared to US prices! The price difference of 30% seems incomprehensible.
Report review
Jan 29, 2024
Verified review
Spedizione puntuale e dettagliata nella tracciatura. Materiale conforme.
Report review
Feb 14, 2024
Verified review
Quick responce to damaged goods.New replacement part sent imidiately
Report review
Jan 30, 2024
Verified review
Support and efficiency
Open to custómer needs
Report review
Jan 31, 2024
Verified review
Report review
Jan 12, 2024
Verified review
Amplifier is great, but no instructions for kit assembly…
Amplifier is great, prompt despatch, but no instructions with the kits at all, nothing, not even a basic order of assembly. Some wires need soldering and it is not obvious which is left or right channel - the internet abounds with incorrectly wired examples but did eventually find someone who had full details of what lead goes where and why.
I did ask support for help, but it took a week to reply so not really any use and didn’t really address my questions. It seems this isn’t unusual as no instructions are available if you were to buy the case directly from Ghent audio either… which actually would have been at some saving had I realised a kit was just the case, wires and the amp board with no instructions!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.