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soundimports.eu/en
Reviews:

838 reviews in the last 12 months4,117 total reviews  

4.88
Excellent

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Top positive review

Oct 5, 2023
 Verified review
All good. Fair prices. Left the warehouse quick. Only UPS as a delivery partner is a bit a con. They are incredibly incompetent: No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.

Top negative review

Jun 26, 2023
 Verified review
The product was damaged. The pack was not well protected. After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks. Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en

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9 days ago
 Verified review

ca Wartezeit bis zum Versand dauerte 7 Tage

Wartezeit bis zum Versand dauerte etwas. Danach funktionierte alles. Wenn man das erste mal bestellt, fragt man sich zunächst, ob man jemanden aufgesessen ist. Letztlich war die Zeit für mich aber kein Problem. Daher 4 Sterne.
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5 days ago
 Verified review
Very fast delivery. Nicely packed. Everything looks ok, not tested yet. Not a single piece of paper though inside. Personally I would have preferred some materials related to what I ordered, like manuals or so.
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Apr 11, 2024
 Verified review
Quik and professional service. Deficit product was promptly compensated by sending a new one without charge. Good customer support.
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4 days ago
 Verified review
Quick response, delivery and good packaging.
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8 days ago
 Verified review
Fast
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4 days ago
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11 days ago
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Apr 25, 2024
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Apr 23, 2024
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Apr 12, 2024
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Apr 12, 2024
 Verified review

Ordet held back

I did get a note, that one of the products was not on stock. Because of this, the order was held back. I would have prefered, that the products on stock, were send and the one not on stock, being send later. Orherwise, I am happy purchasing at SoundImports.
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Apr 19, 2024
 Verified review
It would be great if the 48-hour delivery arrived at 48 hours, instead of 168 hours! Maybe Malta could also have a money limit above which shipping is free! Malta is also an EU member!
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Answer by soundimports.eu/en
Apr 22, 2024
Dear customer, Thanks for your review. We do regret that the UPS shipping took longer than advertised. Malta is not the easiest/ cheapest country to ship to I am afraid. ^Conrad - SoundImports
Apr 19, 2024
 Verified review
Almost a month delay in delivery without any explanation. We're all working and understand that sh... happens but we'd like to be notified about it. In rest, everything as decribed.
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Apr 19, 2024
 Verified review
Time to deliver definitly too long
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Answer by soundimports.eu/en
Apr 22, 2024
Dear customer, We do regret your negative experience with our company. Your order indeed took a while to process because we did not had everything in stock when you placed your order. Once your order was shipped out, it only took one day to be delivered with you in Belgium. ^Koen - SoundImports
Apr 23, 2024
 Verified review
Shipping slower than expected.
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Answer by soundimports.eu/en
11 days ago
Dear customer, Thanks for your review. The tracking details show indeed that the shipping time of your parcel was two days longer than expected. Our apologies for this. ^Koen - SoundImports
Apr 1, 2024
 Verified review
No all good
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Mar 25, 2024
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Mar 28, 2024
 Verified review

Used SMSL product ! Wrong description and characteristics !

Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience. MQA not working with Tidal Tidal does not work with HiBy music Malfunction of titles in 192kHz with Tidal. Malfunction of DSD titles (Files on USB Key) Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise! Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers….. Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE. The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
Mar 29, 2024
Dear customer, We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue. ^Koen - SoundImports
Mar 14, 2024
 Verified review

Run away.

Nothing, first and last order.
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Answer by soundimports.eu/en
Mar 14, 2024
Thanks for your review. I've checked the communication we've had with you per email. A pre-paid return label was send to you to return your order to us to make you a full refund. However, you declined this. If you'd like to reconsider this and use your right to return the goods, please let us know. ^Koen - SoundImports
BK
Feb 14, 2024
 Verified review
Service is really good, but the prices for certain products could be more competitive compared to US prices! The price difference of 30% seems incomprehensible.
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