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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
I did get a note, that one of the products was not on stock. Because of this, the order was held back. I would have prefered, that the products on stock, were send and the one not on stock, being send later.
Orherwise, I am happy purchasing at SoundImports.
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Apr 12, 2024
Verified review
Good products to competitive prices, swift delivery1
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Apr 11, 2024
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Fast delivery and great price.
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Apr 11, 2024
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Quik and professional service. Deficit product was promptly compensated by sending a new one without charge. Good customer support.
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Apr 11, 2024
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Apr 10, 2024
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Fast expedition, thx
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Apr 10, 2024
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Apr 10, 2024
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Apr 9, 2024
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Great selection of transducers, easy payment method and good delivery options. Strongly recommend it.
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Apr 9, 2024
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Very god prudukt from SOUND IMPORTS
Beutiful sound.
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Apr 9, 2024
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Apr 9, 2024
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Does what it says on the box!
Good communications, prompt service. They do exactly what they promise.
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Apr 5, 2024
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Apr 5, 2024
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Apr 5, 2024
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Apr 5, 2024
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Apr 5, 2024
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immediacy in communication, very well organized site and descriptions, good products, fast delivery, what else? A company to trust!
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