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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
I did get a note, that one of the products was not on stock. Because of this, the order was held back. I would have prefered, that the products on stock, were send and the one not on stock, being send later.
Orherwise, I am happy purchasing at SoundImports.
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Apr 19, 2024
Verified review
Almost a month delay in delivery without any explanation. We're all working and understand that sh... happens but we'd like to be notified about it.
In rest, everything as decribed.
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Apr 19, 2024
Verified review
Time to deliver definitly too long
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Answer by soundimports.eu/en
Apr 22, 2024
Dear customer,
We do regret your negative experience with our company. Your order indeed took a while to process because we did not had everything in stock when you placed your order. Once your order was shipped out, it only took one day to be delivered with you in Belgium.
^Koen - SoundImports
13 days ago
Verified review
Shipping slower than expected.
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Answer by soundimports.eu/en
6 days ago
Dear customer,
Thanks for your review. The tracking details show indeed that the shipping time of your parcel was two days longer than expected. Our apologies for this.
^Koen - SoundImports
Mar 20, 2024
Verified review
Me atendieron por chat en Español, realicé el pedido y 24 horas después en casa. Bien empaquetado y protegido. Un poco caro el trasporte pero la verdad que si tienes un poco de prisa merece la pena.
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Mar 5, 2024
Verified review
Brilliant all round, will use again
Good website and product range. Best price I could find for the product. Quick shipping to the UK, and no additional fees or any customs issues or delays (under £135).
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Mar 6, 2024
Verified review
Super service and fantastic products.
Bought a 10" subwoofer speaker and a plate amp. My house is shaking these days. I will be shopping some more at Sound Imports.
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Mar 6, 2024
Verified review
Fast shipping and perfect items. Always a joy!
Ufortunately DHL is always a disaster. Delayed and not thrustworthy.
If I could I would choose FedEx any day.
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Mar 12, 2024
Verified review
recommandation
fast , serious , not expansive .
i m french of bordeaux and my command went in 2 days , i recommand this site .
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Mar 12, 2024
Verified review
I got my order in perfect condition and quickly, the subwoofers sound heavenly and were pretty cheap too.
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Mar 26, 2024
Verified review
Great selection of goods.
Easy acount setup.
Fast shipping.
I Haven't tried their customer service yet
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Mar 28, 2024
Verified review
Quick delivery. Every item was exactly as expected. Good packed and arrived with no damage.
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