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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Dear customer,
We do regret your negative experience with our company. Your order indeed took a while to process because we did not had everything in stock when you placed your order. Once your order was shipped out, it only took one day to be delivered with you in Belgium.
^Koen - SoundImports
Mar 20, 2024
Verified review
Me atendieron por chat en Español, realicé el pedido y 24 horas después en casa. Bien empaquetado y protegido. Un poco caro el trasporte pero la verdad que si tienes un poco de prisa merece la pena.
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Apr 5, 2024
Verified review
immediacy in communication, very well organized site and descriptions, good products, fast delivery, what else? A company to trust!
Report review
Mar 12, 2024
Verified review
recommandation
fast , serious , not expansive .
i m french of bordeaux and my command went in 2 days , i recommand this site .
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