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soundimports.eu/en
Reviews:

805 reviews in the last 12 months4,007 total reviews  

4.90
Excellent

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Top positive review

Oct 5, 2023
 Verified review
All good. Fair prices. Left the warehouse quick. Only UPS as a delivery partner is a bit a con. They are incredibly incompetent: No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.

Top negative review

Jun 26, 2023
 Verified review
The product was damaged. The pack was not well protected. After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks. Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en

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Jan 10, 2024
 Verified review
Hidden taxes and vat on the website, we should know before we purchase a product And product doesn't look like the one in the description and values in specification ... god knows
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Answer by soundimports.eu/en
Jan 30, 2024
Dear customer, Thanks for your review. We've reached out to you to find out what the exact problem is, but we have not heard back from you yey. If you are shopping with us from outside the EU, you will not have to pay our EU-VAT but you will be charged with a simular amount by local customs. ^Koen - SoundImports
Dec 27, 2023
 Verified review

My order isn't in Italy after 9 days from germany...

I have order and payed on 18/12 and at this date the trackign report that my order isn't in Italy... so where my order? when I will receive my speakers just payed?
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Answer by soundimports.eu/en
Dec 29, 2023
Dear customer, Thanks for your review. I regret that the delivery of your package took longer than expected. According to the tracking details, the order has been delivered to you the day after you left this review. Enjoy your purchase. ^Koen - SoundImports
Dec 7, 2023
 Verified review
Bad experience. Paying €8.22 for shipping and still not receiving the order.
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Jun 26, 2023
 Verified review
The product was damaged. The pack was not well protected. After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks. Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Answer by soundimports.eu/en
Jun 27, 2023
Dear customer, Given the fact you've received a broken product in the first place and that we made a mistake with pushing your new item in our system, we fully understand your 3-star review. We thank you though for the feedback. Feedback is always welcome to improve our service and to prevent this from happening in the future. ^Koen - SoundImports
Apr 3, 2023
 Verified review
The Dayton Audio tweeter arrived broken (just the frontal plastic plate, luckily, so I just glued it). I don't know if the reason behind it was the "not very padded" box, or if it was already broken when adding it to the package. I use to buy online products since years and I wouldn't have expected the box to be so not protected from one side. For a first order I would have expected a better welcome :-)
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Answer by soundimports.eu/en
Apr 3, 2023
Hello, We regret that the tweeters arrived broken. We will use your feedback to prevent this from happening in the future. Also, I've send you an email to find a solution to the issue. ^Koen - SoundImports
Oct 9, 2023
 Verified review

Everyone hates import tax

While the product and delivery times were good I would have liked a more clear warning that their would be import taxes due as this wasn’t evident. I could have purchased on Amazon at a cheaper price when taking into account taxes
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Aug 29, 2023
 Verified review
Driver was just wrapped in cardboard so the cone/surround was compressed in during shipment. Certainly the driver manufacturers do not package their products like that. Luckily DHL to NZ was super quick
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Answer by soundimports.eu/en
Aug 30, 2023
Thanks for your feedback. The Scan-Speak drivers you've bought with us are being packed per two by the manufacturer. However, this is not a reason why we can ship out fragile drivers poorly. I've send you an email to explain the situation. We will use your feedback to prevent this from happening in the future. ^Koen - SoundImports
Nov 7, 2023
 Verified review

Sin noticias del envío

Buenos días, todavía no me ha llegado el pedido. Y, además no tengo localizador del repartidor. Por tanto no sé si me llegará el paquete. Muchas gracias.
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Answer by soundimports.eu/en
Nov 11, 2023
Dear customer, Thanks for your review. My apologies that the parcel has not reached you yet. Our support team contacted you, but also contacted the forwarder to find out when you can expect your package. Gracias por tu reseña. Mis disculpas porque el paquete aún no te ha llegado. Nuestro equipo de soporte se comunicó con usted, pero también se comunicó con el transportista para saber cuándo puede esperar su paquete. ^Koen - SoundImports
Aug 15, 2023
 Verified review
Delayed delivery
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Answer by soundimports.eu/en
Aug 22, 2023
Dear customer, Thanks for your review. According to our system, your parcel was delivered one day later than expected. We've contacted you per email to apologise for the delay. ^Koen - SoundImports