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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Responses to a phone call and emails requesting an addition to an already completed order were impeccable - friendly in tone and efficient in implementation. I even received email advice on an unrelated query - very impressive!
A welcome and unusual client-centric approach in an era of faceless corporations. Thank you, Kevin.
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Feb 22, 2024
Verified review
Very impressed
The speakers I ordered arrived well packaged and exactly as expected with no issues apart from the hardwired power cable being converted from the original US plug to an EU plug, rather than a UK one I needed.
This was not entirely unexpected and very easly fixed.
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Jan 29, 2024
Verified review
GRS 15PF-8
I am very impressed with you, shopping is easy and pleasant. This is the best made site I've ever shopped at, everything down to the last detail is perfect. You are great, stay healthy, greetings from Bulgaria!
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