studio-ar.nl Reviews:
Review summary
Reviews for studio-ar.nl are consistently positive. Customers frequently praise the fast and efficient delivery of their orders. The quality and appearance of the clothing and accessories are consistently appreciated by customers. Service is generally described as friendly, helpful, and professional. There are a few notable exceptions regarding response times and issue resolution, indicating that customer service could be improved in these areas.
This text was automatically created by an AI system from user reviews.
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Reviews for studio-ar.nl
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Love the leather jacket! Beautiful product, sizing accurate, quick delivery, carefully packed and smooth payment process, 100% recommend!
Answer by studio-ar.nl
Dear Louise,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Very nice jacket, i' am happy!
Answer by studio-ar.nl
Dear Marjolein,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear Christine,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Mooie kwaliteits kleding.
Answer by studio-ar.nl
Beste Irma,
Hartelijk dank voor je review! We zijn erg blij om te horen dat je een goede ervaring met ons hebt gehad. Jouw feedback motiveert ons team om te blijven werken aan de beste service en kwaliteit.
Mocht je nog ergens hulp bij nodig hebben, neem dan gerust contact met ons op. We helpen je graag verder en hopen je in de toekomst weer van dienst te mogen zijn!
Answer by studio-ar.nl
Dear Romana,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Mooie kwaliteit en goede modellen
Answer by studio-ar.nl
Beste Lucia,
Hartelijk dank voor je review! We zijn erg blij om te horen dat je een goede ervaring met ons hebt gehad. Jouw feedback motiveert ons team enorm om de beste service en kwaliteit te blijven leveren.
Als we ergens mee kunnen helpen, aarzel dan niet om contact op te nemen. We kijken ernaar uit je in de toekomst weer van dienst te mogen zijn!
Answer by studio-ar.nl
Dear Odi,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear Brigitte,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear Ilonka,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear Sylvia,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
DISCRIMINATORY CLAIMS BY STUDIO AR - Studio AR / DHL NL falsely flagged me as “possibly on sanctions lists” because of my name and refused to deliver my order
I ordered a jacket from Studio AR in the Netherlands. DHL Netherlands then demanded that I upload a scan of my passport before they would deliver it — for a normal intra-EU shipment, where no customs or identity checks exist.
When I refused (GDPR violation, obviously), Studio AR first told me it must be phishing. Then they changed their story several times. Finally, they forwarded me a message from DHL NL claiming that my name may appear on “international sanctions lists,” so they “can’t legally deliver” the parcel without any proof.
For the record:
I am a German citizen, fully verified, with a German bank account and PayPal. Someone on a sanctions list cannot even open these accounts. The claim is absurd — and discriminatory.
Because I refused to upload a passport scan (again: illegal), DHL sent the package back. Studio AR refused to intervene, refused to challenge DHL, and simply tried to force a refund and close the case.
What actually happened is simple:
DHL’s internal system flagged my non-European name, and neither company bothered to verify anything. Instead, they treated me as if I were on a terrorism list — without evidence.
This is discriminatory, a GDPR violation, and a breach of EU consumer rights. I have escalated the issue to consumer protection and data protection authorities.
I STRONGLY WARN ANYONE WITH A NON-EUROPEAN or MIDDLE-EASTERN NAME to be cautious when ordering from Studio AR or dealing with DHL Netherlands.
Answer by studio-ar.nl
Dear Majid,
As we have already been in contact and have kindly tried to explain the situation several times, we would like to clarify again that the refund was processed within one day after the return arrived at our warehouse.The identity check required by DHL is a legal requirement, so unfortunately this was something we had no control over, even though we would have loved to send the package to you. As you decided not to share your information, we of course respect that.
We are truly sorry to hear that our explanations did not come across as intended. Please know that we always do our very best to support our customers with care. We stayed in close contact throughout the process and tried everything we could to have the package delivered, but DHL sadly confirmed that this was not possible.
We genuinely regret the inconvenience this has caused you, and we are always here should you need any further assistance.
Answer by studio-ar.nl
Dear Renate,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Perfecte en snelle service, en het omruilen voor kleinere maat ook top!
Answer by studio-ar.nl
Beste Petra,
Bedankt voor je review! We zijn ontzettend blij om te horen dat je een goede ervaring met ons hebt gehad. Jouw feedback motiveert ons team enorm om altijd de beste service en kwaliteit te blijven leveren.
Als we je ergens mee kunnen helpen, aarzel dan niet om contact met ons op te nemen. We kijken ernaar uit je in de toekomst weer van dienst te zijn!
Answer by studio-ar.nl
Dear Kerstin,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear Anna,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Answer by studio-ar.nl
Dear E,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Snelle bezorging! Prima service! Dank!
Prachtige broeken.
Answer by studio-ar.nl
Beste Petra,
Bedankt voor je review! We zijn heel blij om te horen dat je tevreden bent met onze levering, service en de kwaliteit van de broeken. Jouw feedback motiveert ons team enorm om altijd de beste service en kwaliteit te blijven leveren.
Als we je ergens mee kunnen helpen, aarzel dan niet om contact met ons op te nemen. We kijken ernaar uit je in de toekomst weer van dienst te zijn!
Answer by studio-ar.nl
Dear SAW,
Thank you for your review! We’re really happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!