Allergy Test AustraliaReviews:
228 reviews in the last 12 months844 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Feb 7, 2024
Verified review
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Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Feb 23, 2024
Verified review
The Service was slow ....
The Service was slow and not as indicated on the website. Having paid extra for express service to Allergy Test and express mail to return the test.
All the documentation was not with the original kit. The "Submission Card was Not Provided" and liasing with Allergy Test. Maybe allow staff to liase with the customer to make a common sense practical solution?
It was not clear on the website that the tests were to be conducted in the UK. It was indicative the Test would be done in Australia which would have been a quicker process.
On a positive note the results were the same as I received from my own Doctor
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Feb 24, 2024
Verified review
Limited value
I found the report was very limited compared to other food sensitivity tests that I am aware of that are far more comprehensive and specific
There were a lot of pages in the report but most of it was general information
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Feb 23, 2024
Verified review
Scam, scam
No products delivered.
No communication
Sent numerous emails,chat, no reply
Phone lines disconnected
Do not order as it is a scam company
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Feb 21, 2024
Verified review
Disappointing
After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
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Feb 18, 2024
Verified review
I never received my order. Perhaps provide updates on processing and fulfilment. Now I need to check if my card has been charged.
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Feb 14, 2024
Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 15, 2024
Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab 20th February and the results emailed 22nd February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 21, 2024
Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Feb 17, 2024
Verified review
Haven’t received them yet!
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Jan 10, 2024
Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
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Jan 15, 2024
Verified review
Thought the test results would be completed in Australia but indeed it goes overseas. Still have not received results due to travel time.
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Jan 22, 2024
Verified review
I’mfructose and lactose intollerant
I am fructose and lactose intolerant so your test is wrong
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Answer by Allergy Test Australia
Jan 24, 2024
Hi Barb, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing.
Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose.
In addition to this, we do not test for fructose on our blood intolerance test.
As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information?
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 29, 2024
Verified review
have not received any results seems more than 1 month
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Jun 4, 2023
Verified review
Couriers used
The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review.
I am very sorry to hear your test kit was delayed reaching you.
While mail delays are outside of our control, we understand these can be frustrating.
Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 8, 2023
Verified review
The results weren't very useful, and have contradicted some data I have received from GP's and dermatologists regarding issues I am having.
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Nov 26, 2023
Verified review
I paid and ordered for a 500 + allergy test and the results were no were near that many and very vague to say the least.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Aug 6, 2023
Verified review
Product Delay & Poor Customer Service
I sent 4 samples at the same time and paid additional for express testing. My 4 orders came in within a 2 week period of each other. When I emailed to confirm whether the sample had been received I was told that "I can wait".
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Samantha, thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours.
Thank you so much for understanding!"
I have flagged this with the team to ensure all emails are being proofread before sending.
If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Dec 3, 2023
Verified review
Took longer than advertising
The hair test took way longer than advertised and the report is very confusing in regards to the metals, hormones etc as it doesn’t indicate if your “imbalance” is high or low, so I don’t know how to treat the issues found.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager