Allergy Test Australia

Reviews:

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager

Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager

Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab 20th February and the results emailed 22nd February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager

Hi Barb, thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing. Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose. In addition to this, we do not test for fructose on our blood intolerance test. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Hi Benjamin, thank you for review! I am very sorry to hear your blood spot card was not included in your kit. I'm glad Alex was able to assist and get you a new card. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for your review! Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear your test kit was delayed reaching you. While mail delays are outside of our control, we understand these can be frustrating. Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Hi Samantha, thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours. Thank you so much for understanding!" I have flagged this with the team to ensure all emails are being proofread before sending. If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Hello, thank you for your review. I am very sorry to hear that log-in process did not work for you. But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Lucie Customer Service.

Thank you so much for your review and feedback. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing. If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you for your review! We are very sorry there was a shipping delay with your order, but we are very happy to hear our customer service team were able to assist quickly in getting yoru test kit dispatched. Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Hi Carolyn, thank you for your review! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! We're so sorry that you have experienced issues with Sendle. If there's anything we can do, please do not hesitate to contact us at info@allergytest.co and our friendly and expert team will be more than happy to assist. Donna Customer Service Manager