So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
Slow, poor communication, inaccurate website
The test is sent to the UK if you are in Australia - they don’t tell you this. So it takes a LOOOONNNGG time. And then the results weren’t sent through to me - some sort of technical glitch. Nobody contacted me, it was left to me to follow up, then when I did they went “so sorry”. Not sure about the results themselves. They seem interesting, but mostly point to a severe allergic reaction to something they didn’t test for, so not especially helpful. But not their fault. Otherwise the allergies seem accurate to what I already knew. The intolerances are interesting, I will have to see if they are on point. But mostly my bad review is due to the poor information and very delayed service. Should do better.,
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Mar 29, 2024
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Scam. Don’t trust this company.
You have not responded to emails, requesting the report that has never been completed.
I believe that you are a scam.
I paid for a faster process, nothing. Tried ringing your company the phone number doesn’t work.
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Mar 23, 2024
Verified review
Tested my son for allergies. His known allergies did not come up but others did. When asked for the 100% money back guarantee if not satisfied they refused to provide it! Waste of time and money
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Mar 29, 2024
Verified review
What is happening. Where are my results???
Everthing is so, so slow. I have now been waiting almost two weeks since posting in my sample. It took some time to receive my sample kit. Also I was billed from a UK (a GB, Leiceste Merchant). Its Allergy test "Australia". Started this process, paid/ordered on 28 Feb. Very disappointed.
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Mar 24, 2024
Verified review
The experience was good however I know I am gluten intolerant and nothing showed up. Really disappointed, I thought this test may help change my uncomfortableness. Everything I seem to be in high % I don’t even hardly eat. Waste of money for me…sorry
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Mar 26, 2024
Verified review
Turns out the tests go from NSW to the UK to be tab tested. It took 2 weeks to receive (from a NSW address) so I paid express shipping so send my blood sample back and turns out it’s gone to UK! Allergy test AUSTRALIA NOT
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Mar 29, 2024
Verified review
Sent my test back over 2-3 weeks ago and haven’t had any results sent back. I paid for the fast results. Feel I would have been better just going to a doctor.
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Mar 31, 2024
Verified review
Unable to speak to anyone for help regarding my order, how to send samples back etc, haven’t received any testing kits even though they have been paid for.
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Mar 26, 2024
Verified review
The App doesn’t work. There is no way to communicate other than the live chat. I still don’t have my results or any confirmation as to where my results are?
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Apr 7, 2024
Verified review
not all the required elements were in my kit, I have heard nothing since sending it off, no results, I am not entirely sure this whole thing isn't a scam.
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Mar 27, 2024
Verified review
I sent my test sample 16 days ago
Paid extra $ for fast track results and still waiting
Now wondering if it’s a waste of money and not cheap
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Apr 4, 2024
Verified review
I never received the results
I posted the samples back but never heard anything from them. No results were received.
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Apr 17, 2024
Verified review
They never provided my results and just refunded me. Waste of time.
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Mar 21, 2024
Verified review
I paid for express weeks ago and have still not received results
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Mar 29, 2024
Verified review
Ordered my tests but have never received them. Very unhappy.
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