Allergy Test AustraliaReviews:
234 reviews in the last 12 months853 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Feb 24, 2024
Verified review
The results were quite confusing. For example, it stated my dog was highly sensitive in some types of food & my thoughts was to remove them from her diet where I can.
But under nutritional balances it says she is lacking in certain requirements, but they form part of the foods that she has a higher sensitivity to.
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Feb 23, 2024
Verified review
Scam, scam
No products delivered.
No communication
Sent numerous emails,chat, no reply
Phone lines disconnected
Do not order as it is a scam company
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Feb 21, 2024
Verified review
Disappointing
After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
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Feb 21, 2024
Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Feb 18, 2024
Verified review
I never received my order. Perhaps provide updates on processing and fulfilment. Now I need to check if my card has been charged.
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Feb 17, 2024
Verified review
Haven’t received them yet!
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Feb 17, 2024
Verified review
The one i paid for was to test for 975 ? I expected the results for the lot, not part of
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Feb 15, 2024
Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab 20th February and the results emailed 22nd February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 14, 2024
Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 8, 2024
Verified review
All the foods mentioned I don't give my dog.
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Feb 7, 2024
Verified review
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Jan 29, 2024
Verified review
have not received any results seems more than 1 month
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Jan 22, 2024
Verified review
I’mfructose and lactose intollerant
I am fructose and lactose intolerant so your test is wrong
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Answer by Allergy Test Australia
Jan 24, 2024
Hi Barb, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing.
Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose.
In addition to this, we do not test for fructose on our blood intolerance test.
As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information?
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 10, 2024
Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
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Jan 4, 2024
Verified review
Send my over $250 test back beginning of December and haven't received even a notification email they have it...
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you for your review.
I am very sorry to hear that your test sample took so long to be received at our lab.
I can see this arrived with us 8th January and was tested as priority, and the test results emailed 9th Janaury.
While mail delays are out of our control, we completely understand how frustrating these delays can be.
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 4, 2024
Verified review
I'd give zero if I could. Extremely poor communication and processing of order. Ended up asking for a refund.
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Dec 26, 2023
Verified review
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Dec 18, 2023
Verified review
Took over 2 weeks to receive test then another 2 weeks to get results. Don’t bother complete rip off for the money
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review.
I am very sorry to hear that you experienced mail delays.
While these are out of our control, we understand how inconveneinct and frustrating they can be.
I can see from our systems we received your sample Friday 15th December and emailed your test results Monday 18th December, and not after two weeks.
Would you please consider amending or removing the review as it contains incorrect information?
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Dec 15, 2023
Verified review
it took a long time to receive the kit after paying, i have sent back my samples about 2 weeks ago and have still not heard anything back, all up it is a long process to get a result.
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services.
While mail delays are outside of our control, we understand how frustrating these can be.
Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing.
If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist.
Donna
Customer Service Manager