Allergy Test AustraliaReviews:
234 reviews in the last 12 months853 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Nov 23, 2023
Verified review
Overall Disappointed. Would not trust.
The process of receiving my kit, doing the blood samples and receiving my results was smooth - no concerns. However, the results and the customer service was poor and requires improvement. Unfortunately, the results I received were showing some highly inaccurate results or maybe they sent someone else's results. There were "High" allergies shown to foods and fur that I have never had or on the opposite end, am very aware of the allergies I have and it showed none. I requested a review from customer service - it took 4 emails, 3 chat bots to get a proper response - incredibly poor customer service. While I understood the explanation of their blood sampling, I am not confident in Allergy Test australia's methods or consider them trustworthy. I went and re-did my blood tests with my GP, coming back which results that actually made sense.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Nov 6, 2023
Verified review
Allergy Test Australia Improvements
The log-in process and tracking processes were horrible, I had to reach out to actually get any sort of details on my order. Alex who helped me was great I appreciate them but I shouldn't have needed to reach out like that.
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Answer by Allergy Test Australia
Nov 11, 2023
Hello, thank you for your review.
I am very sorry to hear that log-in process did not work for you.
But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently.
If you have any questions, please do not hesitate to contact our team at info@allergytest.co
Lucie
Customer Service.
Aug 7, 2023
Verified review
The Lance I received didn't work, so I couldn't perform the test :(
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Theresa, thank you for your review.
I am very sorry to hear the finger prick lancet in your tets kit did not work.
I have reached out to you via email to arrange new lancets to be sent to you, to allow you to complete the test.
If you have any questions, please do not hesitate to contact our team at info@allergytest.co
Donna
Customer Service Manager
Aug 6, 2023
Verified review
Product Delay & Poor Customer Service
I sent 4 samples at the same time and paid additional for express testing. My 4 orders came in within a 2 week period of each other. When I emailed to confirm whether the sample had been received I was told that "I can wait".
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Samantha, thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours.
Thank you so much for understanding!"
I have flagged this with the team to ensure all emails are being proofread before sending.
If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jun 4, 2023
Verified review
Couriers used
The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review.
I am very sorry to hear your test kit was delayed reaching you.
While mail delays are outside of our control, we understand these can be frustrating.
Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 28, 2023
Verified review
Provided a product that did not work and took ages to get them to accept the problem and to get a refund processed.
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Answer by Allergy Test Australia
May 30, 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
Your correspondence with our team shows the test kit received was complete and as described. The finger prick lancet in the images you sent to our team showed the lancet was suitable for use, but our team did also offer to send replacement lancets free of charge.
Your order was then refunded by our team on the 17th of April.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
We are always trying to improve our service, and your feedback helps.
Donna,
Customer Service Manager