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Allergy Test Australia
Reviews:

234 reviews in the last 12 months853 total reviews  

3.52
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Jun 30, 2023
 Verified review
I did a live Chat as my order went through twice (due to my wifi dropping out) the live chat was helpful I am just waiting on a reply to get one order cancelled and a refund. They said 2-3 days before I would hear back.
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 14, 2023
 Verified review
Heather was very helpful with assisting me with my enquiry. She was very quick to respond and was able to provide me with the answers I needed. Amazing customer service 👍 thank you for making this process very easy.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 20, 2023
 Verified review
Heather is very helpful and professional to communicate with. Excellent customer representative, I will give her 10/10. I really appreciate your assistance Heather. Keep up the good work!
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Answer by Allergy Test Australia
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Dec 15, 2023
 Verified review
it took a long time to receive the kit after paying, i have sent back my samples about 2 weeks ago and have still not heard anything back, all up it is a long process to get a result.
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing. If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager
Jun 18, 2023
 Verified review
The lady was very kindly enough helped with my issues with my results , appreciate the time she took to help and also to check if I was happy with anything or needed more help .
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Answer by Allergy Test Australia
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 6, 2023
 Verified review

Finally feeling good

Struggled with digestive issues for so many years, finding out what I’m sensitive to and changing my diet has changed everything for me, feel better than I have in years.
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Oct 12, 2023
 Verified review

So helpful

Customer support online is excellent, they could not have been more helpful sorting out the problem with the form I had sent incorrectly.
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Answer by Allergy Test Australia
Oct 17, 2023
Thank you so much for reaching out and giving us five stars, Penelope! ⭐⭐⭐⭐⭐ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 7, 2023
 Verified review
The service is excellent. My questions were answered quickly and it has given me more guidance in what to do next. Thank you.
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 17, 2023
 Verified review
Quick detailed service. Would have liked to have received an acknowledgement email to confirm receipt of my blood sample.
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Answer by Allergy Test Australia
Nov 23, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Thank you for taking the time to rate your experience, we really appreciate it! We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 5, 2023
 Verified review
Incredibly helpful and great staff! Had some confusion and questions and took less than 10minutes to sort out. 10/10
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Answer by Allergy Test Australia
Nov 6, 2023
Thank you so much for reaching out and giving us five stars, Maddison! ⭐⭐⭐⭐⭐ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jan 15, 2024
 Verified review
I loved how prompt and easy it was to get help when I wasn’t able to and wasn’t receiving any password resets
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Aug 3, 2023
 Verified review

Easy!

I liked that Heather, answered my questions straight away! Very informative, knew what she was talking about x
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Dec 6, 2023
 Verified review

Not crash

Not all allergies are correct that they say. And they loose tests had to repeat 3 times to a disabled child.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am very sorry to hear you are not completely satisfied with the service. Please be aware that you purchased our hair testing for sensitivities and not our blood allergy package and have therefore not been tested for allergies, only sensitivities. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jun 14, 2023
 Verified review
was having problems downloading forms. contacted live support and my problem was sorted quick and promptly
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 27, 2023
 Verified review

Wonderful service

I received very sincere, compassionate assistance today. Very happy with the service and the outcome.
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Answer by Allergy Test Australia
Aug 29, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 19, 2023
 Verified review
My results hadn't come through, assistance looked into it and sent them straight away. Very efficient.
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Answer by Allergy Test Australia
Jun 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 28, 2023
 Verified review
Very professional quick response and very helpful these results will chance my like for the better
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 28, 2023
 Verified review
Got there in the end after tests lost and having to repeat more then once on a disabled child.
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for your review. We’re very proud of our service and we're very happy to hear that you received your test results. We're sorry to hear you experienced difficulties receiving the test results. I can see from our records the wrong email address was provided on the blood submission card sent to our labs and this caused a delay in receiving your results. Thank you for taking the time to rate your experience, we really appreciate it. We are always looking to improve our service and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 23, 2023
 Verified review
Simple and easy test to conduct. With an easily read summary of all allergies and intolerances
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Answer by Allergy Test Australia
May 24, 2023
⭐⭐⭐⭐⭐ Thank you so much for the 5-star review, Trudy! We’re very proud of our service and we’re so happy you had a positive experience and found the testing easy to complete! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jul 23, 2023
 Verified review
I had some trouble with my order. I used the live chat and Alex solved the issue for me.
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Answer by Allergy Test Australia
Jul 24, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager