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Allergy Test Australia
Reviews:

232 reviews in the last 12 months849 total reviews  

3.53
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Feb 7, 2024
 Verified review
Most of her allergies we had worked out so it was great to get confirmation
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Feb 3, 2024
 Verified review
Quick delivery and easy to use test. Reasonable price. Would buy again.
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Jan 26, 2024
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Much cheaper than any of my local labs and tests for more items!
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Jan 28, 2024
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Customer service was on top of my needs and answered right away
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Jan 17, 2024
 Verified review
Happy with my report an how quick the testing was
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 8, 2024
 Verified review
All the foods mentioned I don't give my dog.
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Jan 26, 2024
 Verified review
Very impressed with the speed of results
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Feb 9, 2024
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Feb 9, 2024
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Feb 9, 2024
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Feb 7, 2024
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Feb 7, 2024
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Jan 29, 2024
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Jan 26, 2024
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Jan 17, 2024
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jul 5, 2023
 Verified review

Missing blood sample card.

Collection kit was dispatched very timely and was happy with how fast it came. Unfortunately it was missing the blood spot card. I tried called the 24/7 contact number but a voice msg stated I was calling out of operating hours? I sent and online message explaining the situation to Alex. He understood straight away and had a new blood sample card that I'm now waiting to be delivered. Thanks Alex.
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Answer by Allergy Test Australia
Jul 20, 2023
Hi Benjamin, thank you for review! I am very sorry to hear your blood spot card was not included in your kit. I'm glad Alex was able to assist and get you a new card. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for your review! Donna, Customer Service Manager
Jun 4, 2023
 Verified review

Couriers used

The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review. I am very sorry to hear your test kit was delayed reaching you. While mail delays are outside of our control, we understand these can be frustrating. Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Nov 26, 2023
 Verified review
I paid and ordered for a 500 + allergy test and the results were no were near that many and very vague to say the least.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am sorry to hear that you are not completely satisfied with the service. Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jun 20, 2023
 Verified review

Your Customer Service reps are AWESOME

Your Customer Service reps are quick to respond and were so helpful. My only suggestion: I only put one stamp on my sample thinking it was only going to Florida. After waiting several day I pulled my information sheet again and realized it was ultimately going to the UK. I recommend putting the $1.45 postage information earlier in the sheet in step 3 (Sending your sample).
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Answer by Allergy Test Australia
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager