Allergy Test AustraliaReviews:
231 reviews in the last 12 months848 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Dec 3, 2023
Verified review
Took longer than advertising
The hair test took way longer than advertised and the report is very confusing in regards to the metals, hormones etc as it doesn’t indicate if your “imbalance” is high or low, so I don’t know how to treat the issues found.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Nov 29, 2023
Verified review
I recommend, I am now more aware of my food sensitivities and what is best for me not to eat. The test also gives deficiencies so I am aware of what I am deficient in. I’ve made changes to my diet and am feeling much better
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 6, 2023
Verified review
Allergy Test Australia Improvements
The log-in process and tracking processes were horrible, I had to reach out to actually get any sort of details on my order. Alex who helped me was great I appreciate them but I shouldn't have needed to reach out like that.
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Answer by Allergy Test Australia
Nov 11, 2023
Hello, thank you for your review.
I am very sorry to hear that log-in process did not work for you.
But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently.
If you have any questions, please do not hesitate to contact our team at info@allergytest.co
Lucie
Customer Service.
Jan 8, 2024
Verified review
Very impressed with patience of Heather with my questions.
I would have thought I would be given an information sheet re dog samples not human samples etc as it was for me dog.
But of course, that isn't Heathers fault.
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 30, 2023
Verified review
I did a live Chat as my order went through twice (due to my wifi dropping out) the live chat was helpful I am just waiting on a reply to get one order cancelled and a refund. They said 2-3 days before I would hear back.
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Answer by Allergy Test Australia
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Aug 14, 2023
Verified review
Heather was very helpful with assisting me with my enquiry. She was very quick to respond and was able to provide me with the answers I needed. Amazing customer service 👍 thank you for making this process very easy.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Aug 1, 2023
Verified review
This test has give some guidance as a benchmark to the causes of the issues my pet is experiencing but inclusion of meats etc not found in Aus (e.g squirrel) does indicate how very generic the responses are.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review and feedback.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Aug 20, 2023
Verified review
Heather is very helpful and professional to communicate with. Excellent customer representative, I will give her 10/10. I really appreciate your assistance Heather. Keep up the good work!
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Answer by Allergy Test Australia
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Dec 15, 2023
Verified review
it took a long time to receive the kit after paying, i have sent back my samples about 2 weeks ago and have still not heard anything back, all up it is a long process to get a result.
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services.
While mail delays are outside of our control, we understand how frustrating these can be.
Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing.
If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist.
Donna
Customer Service Manager
Jun 21, 2023
Verified review
Used the chat facility within the app to find out if my samples have been received, and Alex, very quickly found out it had been received yesterday.
Quick, easy, hassle free so far.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 16, 2023
Verified review
My order was 'missed' and initially not mailed out however customer service was excellent and resolved the issue quickly. Results were sent out in a timely manner and easy to read.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you for your review!
We are very sorry there was a shipping delay with your order, but we are very happy to hear our customer service team were able to assist quickly in getting yoru test kit dispatched.
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 18, 2023
Verified review
The lady was very kindly enough helped with my issues with my results , appreciate the time she took to help and also to check if I was happy with anything or needed more help .
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Answer by Allergy Test Australia
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Aug 6, 2023
Verified review
Finally feeling good
Struggled with digestive issues for so many years, finding out what I’m sensitive to and changing my diet has changed everything for me, feel better than I have in years.
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Oct 12, 2023
Verified review
So helpful
Customer support online is excellent, they could not have been more helpful sorting out the problem with the form I had sent incorrectly.
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Answer by Allergy Test Australia
Oct 17, 2023
Thank you so much for reaching out and giving us five stars, Penelope! ⭐⭐⭐⭐⭐
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Aug 7, 2023
Verified review
The service is excellent. My questions were answered quickly and it has given me more guidance in what to do next. Thank you.
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Answer by Allergy Test Australia
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 3, 2023
Verified review
Alex answered efficiently and helped as best he could
Alex answered efficiently. Thank you Sendle 3rd party delivery service not helpful at all can't help me until after 14th Nov
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Answer by Allergy Test Australia
Nov 3, 2023
Hi Carolyn, thank you for your review!
We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
We're so sorry that you have experienced issues with Sendle. If there's anything we can do, please do not hesitate to contact us at info@allergytest.co and our friendly and expert team will be more than happy to assist.
Donna
Customer Service Manager
Nov 17, 2023
Verified review
Quick detailed service.
Would have liked to have received an acknowledgement email to confirm receipt of my blood sample.
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Answer by Allergy Test Australia
Nov 23, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Thank you for taking the time to rate your experience, we really appreciate it!
We are always trying to improve our service, and your feedback helps!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 1, 2024
Verified review
I used the chat function on the website and got a polite and efficient response to my query on my blood test results.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
May 22, 2023
Verified review
Happy with overall service and tests
Slow to dispatch and receive sample kit. Results slower than advertised but overall happy with analyses and service.
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Answer by Allergy Test Australia
May 24, 2023
Hi Stan, thank you for your review.
We are very happy to hear you're pleased with the testing and service received.
We are very sorry your test kit was delayed in transit on its way to you.
Our lab audit trail shows your sample was received Friday 21st April and your test results were emailed Wednesday 26th April.
if you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 5, 2023
Verified review
Incredibly helpful and great staff! Had some confusion and questions and took less than 10minutes to sort out. 10/10
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Answer by Allergy Test Australia
Nov 6, 2023
Thank you so much for reaching out and giving us five stars, Maddison! ⭐⭐⭐⭐⭐
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager