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Test Your Intolerance New Zealand
Reviews:

88 reviews in the last 12 months191 total reviews  

3.61
Good
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Top positive review

Nov 29, 2023
 Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review

Feb 20, 2024
 Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand

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Latest first
Mar 18, 2024
 Verified review
Never received my order
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Mar 16, 2024
 Verified review
It took 2 months. Never sent results I had to contact them and get them myself
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Mar 14, 2024
 Verified review
It’s a scam,
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Mar 14, 2024
 Verified review
Answered most of my questions with good detail. Couldn't get an answer to all of my questions
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Mar 10, 2024
 Verified review

The customer service is rubbish, unsure about the product

I ordered my pack in early Jan and needed my result before a specialist appt. I received an order confirmation to say that my item would be dispatched in 3 working days. I didn't receive anything until I followed up and got this product far too late for my appt. I have returned the product as suggested and forwarded through the tracking details. I have since made several follow up emails regarding my refund, no one is responding. Tried the phone number which says it's not active. Awful customer service and leaves little confidence in the product itself.
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Feb 24, 2024
 Verified review
The live chat is very quick to respond and answer questions. So helpful.
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Feb 20, 2024
 Verified review

Do not recommend, potential scam

I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Feb 9, 2024
 Verified review
Fast service
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 9, 2024
 Verified review
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 9, 2024
 Verified review
Really impressed with how quickly my tests were completed and how informative the report was. I will be recommending to my friends, family and co-workers
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 7, 2024
 Verified review

quick response

I really liked the quick, helpful response in solving my issue
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 4, 2024
 Verified review
Thanks Heather
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Jan 31, 2024
 Verified review
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Jan 26, 2024
 Verified review
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
accurate
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
I was very surprised how quick and accurate the testing was for the price!! I have recommended it to my family and everyone I work with
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 18, 2024
 Verified review
They took excessive time to provide test kit which did not arrive for weeks by which time we had gone overseas. Having finally got to complete the test I’m now waiting for results so can’t comment on anything more at this stage.
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Jan 18, 2024
 Verified review
Hugely oversold timeframes
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Jan 16, 2024
 Verified review
Great service!
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Answer by Test Your Intolerance New Zealand
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 14, 2024
 Verified review
Excellent help with the live chat.
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Answer by Test Your Intolerance New Zealand
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager