Test Your Intolerance New ZealandReviews:
85 reviews in the last 12 months187 total reviews
Good
Top positive review
Nov 29, 2023
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review
Feb 20, 2024
Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand
Nov 25, 2023
Verified review
not sure if results are correct...
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Oct 11, 2023
Verified review
Total lack of transperency.
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Answer by Test Your Intolerance New Zealand
Oct 17, 2023
Hi Lynne, thank you for your review.
I am very sorry that you are not completely satisfied with the service and feel we are not transparent enough.
I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website.
This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase.
If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist.
Donna
Customer Service Manager
Nov 7, 2023
Verified review
Quicker turnaround.
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Answer by Test Your Intolerance New Zealand
Nov 11, 2023
Hello, thank you for your review.
I am very sorry that you are not completely satisfied with the service.
I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website.
This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase.
If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist.
Lucie
Customer Service
Jul 15, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see we received your sample at our lab Friday 23rd June and your test results were emailed Monday 26th June.
We cannot locate any email correspondence from the email address used to leave this review other than an email from Saturday 24th June chasing your test results, which our team responded to on Monday 26th June to advise your samples were here and had been tested.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager