Test Your Intolerance New ZealandReviews:
90 reviews in the last 12 months193 total reviews
Good
Top positive review
Nov 29, 2023
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review
Feb 20, 2024
Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand
Sep 18, 2023
Verified review
It was great to get things clarified.
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Answer by Test Your Intolerance New Zealand
Sep 20, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Sep 10, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Sep 17, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Jul 15, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see we received your sample at our lab Friday 23rd June and your test results were emailed Monday 26th June.
We cannot locate any email correspondence from the email address used to leave this review other than an email from Saturday 24th June chasing your test results, which our team responded to on Monday 26th June to advise your samples were here and had been tested.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jul 12, 2023
Verified review
Do not order this test if you need results fast.
I ordered the test on the 5 th of may and now 10 weeks later there is still no update on progress. I’m very disappointed as I am testing my son who is having difficulty with food intolerances. If I knew it was going to take this long, I would have used another company.
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review.
I am very sorry to hear you did not find the service quick.
Our systems show the sample arrived at our lab 12th June, and the test results were emailed 16th June.
I can see our team resent the test results 21st July upon request.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
Jun 20, 2023
Verified review
It was interesting to do hair test
It was interesting to do hair test. It is a bit wide the conclusions and overseas based. Some of the results seemed a bit far fetched. Personal I don’t have a problem with strawberry’s, goats and dahlia bulbs but this shows up as quite high intolerance??? Anyway don’t feel totally ripped off! 😊. Thank you
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Answer by Test Your Intolerance New Zealand
Aug 31, 2023
Thank you so much for your review.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 12, 2023
Verified review
Customer service never got back to me
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Answer by Test Your Intolerance New Zealand
Jun 13, 2023
Hi Kaitlin, thank you for your review.
I am unable to locate any correspondence from you on our 24/7 LiveChat or on emails from the email address you have used to leave your review.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
May 19, 2023
Verified review
Everything was great but took quite some time
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Answer by Test Your Intolerance New Zealand
May 22, 2023
Thank you for your review.
I am very happy to hear you found the testing helpful.
Our systems show your test sample was received 24th April and test results were emailed 28th April.
We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing.
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager