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Test Your Intolerance New Zealand
Reviews:

87 reviews in the last 12 months190 total reviews  

3.61
Good
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Top positive review

Nov 29, 2023
 Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review

Feb 20, 2024
 Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand

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Mar 31, 2024
 Verified review
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Feb 9, 2024
 Verified review
Really impressed with how quickly my tests were completed and how informative the report was. I will be recommending to my friends, family and co-workers
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 24, 2024
 Verified review
The live chat is very quick to respond and answer questions. So helpful.
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Feb 7, 2024
 Verified review

quick response

I really liked the quick, helpful response in solving my issue
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 9, 2024
 Verified review
Fast service
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 9, 2024
 Verified review
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 20, 2024
 Verified review

Do not recommend, potential scam

I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Jan 26, 2024
 Verified review
I was very surprised how quick and accurate the testing was for the price!! I have recommended it to my family and everyone I work with
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Feb 4, 2024
 Verified review
Thanks Heather
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Jan 13, 2024
 Verified review
Long wait during Christmas and New Years holiday time but good report.
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Answer by Test Your Intolerance New Zealand
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 14, 2024
 Verified review
Excellent help with the live chat.
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Answer by Test Your Intolerance New Zealand
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 16, 2024
 Verified review
Great service!
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Answer by Test Your Intolerance New Zealand
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
accurate
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 31, 2024
 Verified review
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Jan 26, 2024
 Verified review
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Answer by Test Your Intolerance New Zealand
Feb 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 8, 2024
 Verified review
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Answer by Test Your Intolerance New Zealand
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 18, 2024
 Verified review
They took excessive time to provide test kit which did not arrive for weeks by which time we had gone overseas. Having finally got to complete the test I’m now waiting for results so can’t comment on anything more at this stage.
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Nov 29, 2023
 Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
Report review
Answer by Test Your Intolerance New Zealand
Nov 30, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
Oct 13, 2023
 Verified review
Took really long to receive the testing pack from when I purchased, over a month. It took 2 weeks from my initial purchase to getting a email saying they had processed my order. However, once I had received the test, the time from me posting the tests and receiving my results was good, just over a week.
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Answer by Test Your Intolerance New Zealand
Oct 17, 2023
Thank you for your review. I am so happy to hear that you received your test results so quickly after sending your sample! However, we are very sorry that your test kit was delayed in reaching you. While mail delays are out of our control, we understand how frustrating and inconvenient these may be and we are very sorry for this. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Thank you so much for taking the time to review your experience. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Apr 6, 2024
 Verified review
Although the website looked great and very professional, updates about the very slow progress were only accessed with multiple requests. I didn’t know that the kit was coming from Australia. I sent the results to the Wellington address supplied and didn’t know they then had to be sent to sent on to UK. This took two full months.
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