Test Your Intolerance New ZealandReviews:
85 reviews in the last 12 months187 total reviews
Good
Top positive review
Nov 29, 2023
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Top negative review
Feb 20, 2024
Verified review
I ordered a hair test for intolerances, apparently it got lost in the mail, while I was waiting for the results of that it was taking a while so I ordered a blood test and sent that in, the results were incorrect, things I know 100% I’m intolerant to it was saying no reaction which is false, I contacted them for a refund for both tests because the hair one they never did and the blood test results were definitely incorrect, I got an email back saying they have sent the refund request to someone and they will be in touch, iv not heard anything, I sent a follow up email and there’s no response
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Reviews for Test Your Intolerance New Zealand
Oct 13, 2023
Verified review
Took really long to receive the testing pack from when I purchased, over a month. It took 2 weeks from my initial purchase to getting a email saying they had processed my order. However, once I had received the test, the time from me posting the tests and receiving my results was good, just over a week.
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Answer by Test Your Intolerance New Zealand
Oct 17, 2023
Thank you for your review.
I am so happy to hear that you received your test results so quickly after sending your sample!
However, we are very sorry that your test kit was delayed in reaching you.
While mail delays are out of our control, we understand how frustrating and inconvenient these may be and we are very sorry for this.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Thank you so much for taking the time to review your experience.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Oct 11, 2023
Verified review
Total lack of transperency.
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Answer by Test Your Intolerance New Zealand
Oct 17, 2023
Hi Lynne, thank you for your review.
I am very sorry that you are not completely satisfied with the service and feel we are not transparent enough.
I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website.
This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase.
If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist.
Donna
Customer Service Manager
Jul 15, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see we received your sample at our lab Friday 23rd June and your test results were emailed Monday 26th June.
We cannot locate any email correspondence from the email address used to leave this review other than an email from Saturday 24th June chasing your test results, which our team responded to on Monday 26th June to advise your samples were here and had been tested.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jul 12, 2023
Verified review
Do not order this test if you need results fast.
I ordered the test on the 5 th of may and now 10 weeks later there is still no update on progress. I’m very disappointed as I am testing my son who is having difficulty with food intolerances. If I knew it was going to take this long, I would have used another company.
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Answer by Test Your Intolerance New Zealand
Aug 9, 2023
Thank you for your review.
I am very sorry to hear you did not find the service quick.
Our systems show the sample arrived at our lab 12th June, and the test results were emailed 16th June.
I can see our team resent the test results 21st July upon request.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
Jun 26, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 19, 2023
Verified review
I like how much was tested and information that was actually provided in the test results.
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Answer by Test Your Intolerance New Zealand
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 12, 2023
Verified review
Customer service never got back to me
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Answer by Test Your Intolerance New Zealand
Jun 13, 2023
Hi Kaitlin, thank you for your review.
I am unable to locate any correspondence from you on our 24/7 LiveChat or on emails from the email address you have used to leave your review.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
May 31, 2023
Verified review
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Answer by Test Your Intolerance New Zealand
Jun 5, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager