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Reviews for eibabo.com/en
Top positive review
eibabo.com/en customer
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Jun 11, 2023
Verified review
Ordered a door latch that is unavailable in Canada. Shipping to Canada was immediate and I was constantly kept apprised of the shipping status. Item arrived a couple days early, exactly as described in the catalog, in perfect condition. Excellent company to purchase from.
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Top negative review
eibabo.com/en customer
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Apr 18, 2023
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Despite eibabo's lengthy order preparation time of 20-22 days, we were relieved to see that a part we were having difficulty sourcing was seemingly available.
We waited the full 22 days for the order to be prepared, at which time we were informed that our part was actually not in stock at all. Instead it was on back order with a lead time of 3 additional months!
Waiting nearly a month to receive this information is ridiculous. Your customers should be advised within at least 24 hours of placing an order whether it can be fulfilled or not. Ideally, they should be advised before placing an order like most other suppliers. Please improve this!
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Reviews for eibabo.com/en
eibabo.com/en customer
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Apr 18, 2023
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Room for improvement
Despite eibabo's lengthy order preparation time of 20-22 days, we were relieved to see that a part we were having difficulty sourcing was seemingly available.
We waited the full 22 days for the order to be prepared, at which time we were informed that our part was actually not in stock at all. Instead it was on back order with a lead time of 3 additional months!
Waiting nearly a month to receive this information is ridiculous. Your customers should be advised within at least 24 hours of placing an order whether it can be fulfilled or not. Ideally, they should be advised before placing an order like most other suppliers. Please improve this!
Answer by eibabo.com/en
Apr 20, 2023
Thank you for the feedback. Only items that are not in stock were ordered and were therefore shown with a longer delivery time. Unfortunately, the manufacturer was not able to deliver all products as stated when the order was received. We were also informed of the delay in delivery due to a lack of subsequent production only after the delivery period had expired. We kindly ask for your understanding.
eibabo.com/en customer
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Nov 23, 2022
Verified review
Bon site de vente en ligne, avec des prix intéressants quand tout va bien.
Nous avons eut un problème de livraison, et bien qu'ils aient essayé de résoudre le problème, la barrière de la langue provoque des incompréhensions, et nous n'avons pas eut les pièces manquantes !
Answer by eibabo.com/en
Nov 24, 2022
Nous vous remercions pour votre évaluation. Il y a probablement eu une confusion. Nous n'avons pas reçu de réclamation ou de demande concernant la commande évaluée.
eibabo.com/en customer
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Oct 27, 2022
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The product information is incomplete. The customer service does not reply to questions concerning products. Additional costs are piled to the customer for incomplete information.
Answer by eibabo.com/en
Oct 28, 2022
The order went completely smoothly. Ordered on 11.10.2022/12:23 and shipped the following day, 12.10.2022/10:15. Delivered on Wed, 19.10.2022, 20:44 in Finland by DHL. We have not received any enquiries, neither by e-mail nor via the customer account.
eibabo.com/en customer
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Nov 1, 2022
Verified review
The product was delivered incomplete and they just ignore the whole matter. The customer service did not even respond. Incredible. Cannot recommend.
eibabo.com/en customer
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Nov 2, 2022
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Can not cancel order and refund within 14 days. Excused by German law.
Answer by eibabo.com/en
Nov 2, 2022
Thank you for the feedback. Only consumers within the meaning of the statutory provisions have a fourteen-day unrestricted right of cancellation in accordance with the cancellation policy. The right of withdrawal does not apply to companies or business customers. We kindly ask for your understanding.
eibabo.com/en customer
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Dec 22, 2022
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I still have not received my shipment.
DHL Tracking Code: 7922282174
Answer by eibabo.com/en
Jan 3, 2023
Thank you for the rating. Unfortunately, we have no influence on the delivery in your country. However, according to the tracking, the goods were delivered on 28 December.
eibabo.com/en customer
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Nov 10, 2022
Verified review
Late delivery
Answer by eibabo.com/en
Nov 11, 2022
Thank you very much for your evaluation. We kindly apologise for any delays in delivery. Due to the tense economic situation, there are temporary delivery problems worldwide. Although we make every effort to counteract this, the manufacturer's delivery is subject to uninterrupted supply, production and logistics and may be postponed at any time. We kindly ask for your understanding.
eibabo.com/en customer
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Feb 10, 2023
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